Cyber and Technology Risk Management Forum, Park City, UT

The financial services industry landscape is changing

FRICTIONLESS CUSTOMER EXPERIENCES 54% of banks think removing friction from the customer journey is the most important trend in retail banking

FRAUD AND CYBERCRIME 25% of banks think cyber risk is the top threat in the Financial Services industry

REGULATION $72B Projected risk technology spending by 2019 Basel III MIFID LCR | SCE, FDIC, Dodd Frank Ringfencing | Recovery & Resolution GSIB | KYC | PSD-2 | AML | T2S SEPA | FATCA

NON- TRADITIONAL PLAYERS 37% of Generation Y customers use non-traditional banks

CHANGING BUSINESS MODELS 44% of banks are planning to integrate their own products or capabilities into foreign ecosystems

LEGACY SYSTEMS 37% of bank executives plan to upgrade their IT infrastructure to cut cost and improve efficiency

The latest technologies are fueling a transformative shift

APIs

DATA & ADVANCED ANALYTICS

AI, VOICE & BIOMETRICS AI, voice and biometric technologies present opportunities for interactions that are safer, faster, and cheaper

BLOCKCHAIN

CLOUD

Sharing data via APIs gives customers the freedom to use services offered by different companies to fit their individual needs, fueling competition

Banks leveraging big data and advanced analytics to predict what customers want and better understand risk are finding new ways to drive revenue and control costs

The cloud provides an agile, flexible platform for innovating quickly and competing at scale

Blockchain’s secure, decentralized, and tamper-proof shared ledger enables storage and transfer of funds at a fraction of the cost