TheChatter - Winter 2019
Together, We Are Paving An Exciting Road Ahead
By Aaron Sullivan [Executive Vice President]
W Welcome to the latest publication of The Chatter . We are excited to share with you our 2019 winter edition, which is packed full of inspiring stories and highlights from across the company. Inside this edition, we celebrate those key intangibles that make up the very spirit of The Carter Way : our diverse and talented people, significant milestones achieved, new innovations and enhancements, real-world customer success stories, and our continued investments in lean deployments, digital solutions, and safety. These are all aimed at delivering an authentic and positive experience for our customers and employees.
And while The Chatter only runs a few times a year, the reality is that our nearly 1,350 engaged team members are creating special moments with customers every day. Our Customer Experience (CX) Champion, Lee Sutphin , recently shared a fun statistic that of the 1,400 random customer surveys taken each year, nearly a third of them call out a specific Carter team member or division for doing exemplary work. That’s fantastic, and yet, we remain steadfast and committed to finding new ways to get even better. As we close out an impressive 2019 performance together, we have enjoyed getting in front of team Carter during our Fall Business Meetings, sharing insights and progress being made on our key initiatives. There’s a famous quote in the Wizard of Oz that says, “If you don’t know where you’re going, any road will take you there.” I can assure you that as we build upon our 90- year legacy of impressive and sustainable results, we are paving an exciting road ahead that will take us to even greater heights and achievements as one outstanding organization. Lastly, and on a personal note, after nearly 20 years, seven different job titles, and four family moves with Caterpillar, I am so proud and fortunate to have joined such a caring, high-performing, and forward-looking organization. Thank you for the warm welcome and support you have provided me and my family since making the move to Richmond, Va., last July. Every day I’m in awe at the level of talent, professionalism, and can-do attitude of this extraordinary team. Be safe, fasten your seatbelts, and let’s get to work!
IN THIS ISSUE
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FIELD REPORT Warrenton's First 6015B DOC Challenges Carter with Unique Project INSIDE TRACK CarterAssist Expanding to New Locations CarterTV Rollout Expands Following Feedback Threewitts Honored for Fluid Analysis Contribution Fluid Analysis Lab Processes Three Millionth Sample Virginia's Maritime Industry Depends on Chesapeake Store Reorganization of Carter's Rental Business
CARTER CARES Carter TeamMembers Exemplify "Living The Carter Way " Giving to Those in Need TEACH AND LEARN Carter University is Empowering Women for Success Awarding Excellence Carter's First Female Apprentice is Making an Impact SLEEVES UP CarterCon A Huge Success TOP NOTCH TEAM Carter Technician and Army Veteran Traveled Around the World as a Reservist Carter Honors Veterans
LEAN Richmond Yard Lean Transformation
GLOVES ON FOR SAFETY THE BRAND BUILDERS Recognizing Commitment BUILDING A LEGACY The Start of a Legacy Idea Builder Service Awards
Rewarding Referrals A Legacy of Service
Building for the Future BENEFIT SPOTLIGHT Get a Routine Physical and Save
2 THE CHATTER WINTER | 2019
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