© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

The CM analyses the Client’s perception of changes in their quality of life compared against prior quality of life information [S4D] The CM supports the Client in exploring options to improve their quality of life [S4D] Documentation by the CM demonstrates that the Client’s goals have been met, including the transition of the Client to another setting, agency or disengagement [S4E] Documentation by the CM demonstrates the Client and key stakeholder’s feedback is sought and received by the CM in accordance with program/agency guidelines [S4E] The CM facilitates the disengagement phase in accordance with the Client and key stakeholders (as applicable) expectations, needs and preferences and in accordance with the program/agency guidelines [S4E] CM informs the agency of instances where policies/ procedures/guidelines require amendments to reflect the best practices noted in available research [S4G] The CM can describe how they have incorporated feedback from Clients, key stakeholders, current evidence based research and agency data into their own practice [S4H] The CM participates in internal/external supervision and/or mentoring [S4I] The CM participates in regular performance appraisal/evaluation and identifies opportunities for practice development and advancement (e.g. case management education and training, examination, mentoring, research, certification) [S4J] The CM adheres to the principles of lifelong learning and actively monitors, updates and advances their professional practice, knowledge, skills and profile through specialist case management activities (e.g. education and training, examination, mentoring, research, certification) [S4J] The CM undertakes the mandatory level of continuing professional training and development activities pursuant to the CMSA certification registration requirements and/or program/agency guidelines. The CM maintains an up-to-date portfolio (i.e. records and evidence) of all professional training and development activities [S4J] The CM participates in networks/special interest groups and/or formal/informal research to expand on their professional knowledge and skills in supporting the special needs of a specific Client group [S4K] The CM identifies and participates in training and education activities related to the special needs of a specific Client group [S4K] The CM contributes to agency and/or local/regional case management networks [S4L] The CM participates in agency and/or local/regional level activities to raise an awareness and understanding of the profession of case management and the role of the CM. The CM advocates for and promotes the professional profile of case management as a recognised specialist discipline [S4L]

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National Skill Set for Effective Case Management Workbook

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Chapter One