© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

(f) Financial Acumen

(g) Interviewing and Assessment

(h) Monitoring, Review and Evaluation

(i) Network and Collaboration

2.

List the most common referral sources (formal/informal) for your client group.

3.

(a) What steps would you undertake to identify an inappropriate referral? (b) List the actions you would take to respond to an inappropriate referral.

4. (a) List the information you need to collect and review, prior to interviewing the client, in order to conduct an effective assessment. (b) State the sources for this listed information. (c) Explain the rationale and purpose for collecting the listed information

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National Skill Set for Effective Case Management Workbook

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Chapter Two