© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

11. (a) Describe the difference between a structured and an unstructured interview for an assessment. (b) List the strengths and limitations of both. (c) Provide an example of: (i) an open-ended question (ii) closed-ended question. (d) Reflecting on your responses to (a) and (b), identify which interview method/questioning is best suited to your client and the reason for your answer. (e) List the reasons why an interview method and/or technique is important to the assessment outcomes.

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National Skill Set for Effective Case Management Workbook

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Chapter Two