© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

(f) Documentation

(g) Financial Acumen

(h) Interviewing and Assessment

(i) Monitoring, Review and Evaluation

(i) Networking and Collaboration

2. (a) Describe the actions you would undertake to support a client to identify their goals (short-term/long-term). (b) List the key questions you would ask. (c) In addition to the client and yourself, identify the key stakeholders who may be involved in this process. (d) List the tools and documents you would use in this process. (e) Explain how you would provide the evidence (proof) of your actions.

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National Skill Set for Effective Case Management Workbook

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Chapter Three