© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

11. Describe how you may adapt communication to meet the client’s individual, diverse and/or special needs.

12. (a) List the information that should be documented in a care plan to substantiate evidence of the client’s involvement in the planning process. (b) Explain the purpose and rationale for including this information.

13. (a) List the information you should record in the case notes regarding goal setting and care planning. (b) Explain the purpose and rationale for each of the listed items.

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National Skill Set for Effective Case Management Workbook

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Chapter Three