© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

16. (a) Provide an example of when you may initiate a referral to meet the client’s individual, diverse and/or special needs. (b) State the purpose and rationale behind the referral. (c) List the key elements of a referral cycle. (d) List any identified or potential barriers during this referral process for the: (i) client (ii) case manager.

(d) List the actions you would implement to minimise or remove the listed barriers. (e) Explain why communication and feedback is important during the referral process. (f) Explain how you would provide the evidence (proof) of your actions.

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Chapter Three