© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

7. (a) List the resources, services and supports (formal/informal) that promote the development of the client’s self advocacy skills. (b) What are the key areas of client education that you could provide that would support an advocacy action plan? (c) Provide some examples of actions by the client that would demonstrate their increasing self-autonomy. (d) Provide an example of how you would evaluate the client’s self advocacy skills. (e) Explain the relevance of a client’s self advocacy skills to the care plan.

8. (a) List the key reasons why communication is important in the monitoring phase. (b) Identify the risks associated with poor communication. (c) Explain how communication strategies are linked to the client’s goals.

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Chapter Four