© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

12.

(a) Identify a reason for a case conference during the monitoring phase. (b) Describe the benefits and disadvantages for: (i) the client being present at the case conference (ii) the client being absent from the case conference. (c) List each of the participants at the case conference. (d) Specify the purpose and rationale for each listed participant being involved in the case conference. (e) List the role and responsibilities of each listed participant. (f) Identify an occasion when you may refuse permission to an individual, and/or group, to participate in a case conference. State the reasons for your actions. (g) List the key steps necessary for a case conference: (i) before the case conference (ii) during the case conference (iii) after the case conference. (h) List the key considerations for each of the listed steps: (i) before the case conference (ii) during the case conference (iii) after the case conference. (i) Write an agenda for the case conference. (j) List your role and responsibilities for chairing a case conference. (k) Specify the rules and guidelines for professional conduct and etiquette at a case conference. (l) List the key considerations for an effective case conference by: (i) face-to-face (ii) by technology (e.g. telephone, video, internet etc). (m) Identify the key challenges / barriers for a case conference by: (i) face-to-face (ii) by technology (e.g. telephone, video, internet etc). (n) List the actions you may take to minimise or resolve the key challenges / barriers you have identified. (o) List the documentation required as evidence (proof) of the case conference process.

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National Skill Set for Effective Case Management Workbook

Chapter Four