© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

CHAPTER FIVE: STANDARD FOUR – EVALUATION AND OUTCOMES

NATIONAL KEY SKILL SET CHECKLIST Standard 4 Evaluation and Outcomes Advocacy Case Conferencing

Communication Documentation Financial Acumen Interviewing and Assessment Monitoring, Review and Evaluation Networking and Collaboration

REFLECTIVE PRACTICE EXERCISES

Applying the principles of reflective practice (i.e. self awareness, critical thinking and analytic ability), please identify a client group and/or client to complete the following exercises:

1. Provide one (1) example of when you would put into practice the following key skills within the Evaluation and Outcomes phase. I. Advocacy

II.

Case Conferencing

III.

Communication

IV.

Documentation

V.

Financial Acumen

VI.

Interviewing and Assessment

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National Skill Set for Effective Case Management Workbook

Chapter Five