© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

3. (a) List three (3) methods that you may use to collect feedback from the: (i) client (ii) key stakeholders. (b) Explain how this information is used to evaluate: (i) the progress of a client towards their goals (ii) client outcomes (iii) the experiences of the client. (c) List any challenges and barriers you may encounter in collecting feedback from the: (i) client (ii) key stakeholders. (d) List the actions you would implement to minimise or remove the barriers you have listed.

4. (a) State one (1) report that you may need to prepare as part of the evaluation phase. (b) Identify the recipient of the report. (c) List the information you would require in order to prepare the report. (d) What are the key considerations in writing a report?

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National Skill Set for Effective Case Management Workbook

Chapter Five