© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

5. (a) Provide an example of when you have used outcome data to: (i) estimate the level of case management required to support the client (ii) determine if the level of case management fits within the available resources. (b) Explain the purpose and rationale for undertaking this evaluation. (c) Specify how the results may benefit the: (i) client (ii) case manager (iii) key stakeholders (iv) agency/ program (v) funding body.

6.

(a) Provide an example of a service gap. (b) Explain how this service gap was identified. (c) List three (3) actions that you may take to promote the: (i) development of resources (ii) extension of resources. (d) What are the key considerations required for this process? (e) List the challenges and barriers that you may encounter in promoting the: (i) development of resources (ii) extension of resources. (f) List the actions you would implement to minimise or remove the barriers you have listed.

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Chapter Five