© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

7. (a) List the actions you undertake to evaluate the effectiveness of your communication with the: (i) client (ii) key stakeholders. (b) Explain the purpose and rationale for undertaking this evaluation. (c) Describe how the results may inform your day-to-day practice. (d) List the professional development activities that you may undertake to improve and enhance your communication skills.

75 75

National Skill Set for Effective Case Management Workbook

Chapter Five