© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

16. (a) Provide an example of when you have identified a deficit in your skills, knowledge, practice or performance. (b) List the actions you implemented to address the identified deficit. (c) Describe the outcomes from these actions. (d) Explain how these outcomes have: (i) informed your practice (ii) benefited others.

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National Skill Set for Effective Case Management Workbook

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Chapter Five