TPT September 2014

Technology News

Software support as customer service

problems, ‘quick sup- port’ is the evolution

THE success of industrial software lies not only in the software itself, but also in the support. If software used in production fails, there will be standstill, not only in production but also with customers if no goods can be delivered. Klaus Leistritz Consulting has set itself the goal of offering comprehensive support to customers who work with 3DTubeCAD tube specialised software. The company understands support not as a service, but as solution-orientated consultancy. The software should be updated regularly, with innovative ideas incorporated and new techniques involved. With computer technology allowing monitors to be viewed anywhere in the world, while speaking to the customer at the same time to help solve their

3DTubeCAD software

3DTubeCAD tube software is provided on request, free of charge for a limited period of time, to allow interested parties to test the complex software, or upgrade from older software. In 3DTubeCAD, commands are mainly represented by pictures that are clicked on, allowing its operation by international users who speak a language other than the seven included in the software (German, English, French, Italian, Spanish, Polish and Russian). Klaus Leistritz Consulting GmbH – Switzerland Fax: +41 56 2492878 Email: leistritz@leistritz.ch Website: www.3dtubecad.com

of the help desk. This is not about cost saving, but for speedy support, so that customers can continue working within the shortest possible time. Also part of support is to keep customers informed when there are new modules in the software or a new operating system to implement, or to realise customer-specific requirements. Communication with different measure- ment systems also includes handling, because if you do not measure with a tube specialised software, you cannot correct tube data, and you will not achieve the perfect fitting accuracy. The 3D measurement technology belongs also to the support for tube and pipes, profiles, hoses and wires.

Spi ro ® Tubeformers | So much more than HVAC app l i cat i ons!

OTHER APPLICATIONS Mining Ventilation

Jacketing A core pipe surrounded by a jacket pipe used in the gas industry and for pipelines. » Pre-insulated pipes are commonly

Voidforming Tubes for concrete structures.

Post-Tensioning Post-tensioning is another tubeformer application used in the building industry, mainly for bridges, high rise buildings, and power plant buildings. » Duct diameter from 40 - 165 mm

For the fast and reliable production of heavy duty manufactured steel ducts. » Ducts can be manufactured on-site » Duct diameter from 80 - 2500 mm » Material thickness up to 2.0 mm

» Spiro ® voidforming tubes meet the requirements of concrete structures for a highly rigid but light sheet- metal tube that can withstand being embedded without deformation

used for water piping systems and different types of energy applications (district energy)

www.spi ro.ch | i nfo@sp i ro. ch

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S eptember 2014