Spring 2007 issue of Horizons

knowledge. commitment. value. CERTIFIED PUBLIC ACCOUNTANTS AND BUSINESS CONSULTANTS

John Herber, CPA Managing Partner

Welcome

Commitment. It is a word that everyone in business likes to use but a concept that can often be elusive. At the core of commitment is a “heart” for client or customer service and a belief that, no matter whom you are relating to at the time - executive or administrative professional, retiree or intern, customer or vendor, family member or associate - you provide a “service” every day. That service, repeated over time, is a commitment that, again in time, bears fruit as a strong and growing relationship. Commitment also embodies a significant amount of trust and dedication - trust that everyone has your best interests or best outcome at heart and dedication to making the relationship work. That’s how businesses build loyal customers, not-for-profits attract volunteers and stakeholders, and organizations retain skilled professionals. In this issue, we explore the various levels of commitment to customers, to associates and to the community. Mark Lamping shares the St. Louis Cardinals’ commitment to their fans and the community. Kansas City Steak has grown based on its commitment to quality products and great customer service. RubinBrown has long pursued excellence with our number one core value of superior quality and service, but also in the commitment to develop our team members to achieve both professional and personal growth, and that “heart” for service. I invite you to read this publication and offer us your feedback. Our goal is always to satisfy you, our clients and friends. We hope to hear from you – john.herber@rubinbrown.com. Pleasant reading.

St. Louis office RubinBrown

One North Brentwood St. Louis, MO 63105

Kansas City office RubinBrown 9300 West 110 th St. Ste. 600 Overland Park, KS 66210

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