FY 14-15 Adopted Budget
TECHNICAL SERVICES FUND
PROGRAMS
2012-13
2013-14 Budget
2014-15 Adopted
2015-16 Projected
Actual
Technical Services Designs, installs, maintains and develops specifications of communications and security equipment systems for the City; reviews all systems, monitors growth patterns, and projects future electronic equipment needs for all City departments. Technical Services also provides services to Guilford County, the Town of Gibsonville, the City of Burlington, Town of Elon, State Universities and other public safety and general government agencies.
Appropriation
2,595,300
3,406,268
3,958,693
3,345,069
Full Time Equivalent Positions
9
9
9
9
Departmental Objectives
Be on site for 90% of all dispatched calls for service within one hour. Maintain 99.99% radio system availability. Complete 90% of all system service requests within 24 hours.
PERFORMANCE MEASURES
2012-13
2013-14 Budget
2014-15 Adopted
2015-16 Projected
Actual
Workload Measures Number of work orders completed
2,417
4,408
3,200
3,300
Number of preventative maintenance checks performed on system
12
12
12
12
Effectiveness Measures
90%
90%
90%
90%
Complete 90% of all system service requests within 24 hours Be on site for 90% of all dispatched calls for service within one hour M/WBE firms aintain 99.99% radio system availability Percentage of customer satisfaction survey indicating quality of service from Technical Service staff
90%
90%
90%
90%
99.99%
99.99%
99.99%
99.99%
80%
80%
80%
80%
2012-13
2013-14 Budget
2014-15 Adopted
2015-16 Projected
BUDGET SUMMARY
Actual
Expenditures:
Personnel Costs
721,013
808,642
806,946
825,663
Maintenance & Operations
1,874,287
2,556,859
3,151,747
2,519,406
Capital Outlay
0
40,767
0
0
Total
2,595,300
3,406,268
3,958,693
3,345,069
Total FTE Positions
9.000
9.000
9.000
9.000
Revenues:
User Charges Internal Charges
1,045,179 2,377,281
1,046,000 2,051,268
1,021,873 2,206,402
1,201,393 2,114,676
Appropriated Fund Balance
176,637
280,000 29,000
701,418 29,000
0
All Other
-4,608
29,000
Total
3,594,489
3,406,268
3,958,693
3,345,069
BUDGET HIGHLIGHTS The FY 14-15 Adopted Budget increases by $552,019, or 16.21%.
The City and County have signed a contract with Motorola to take Technical Services through the next 5 years of P25 migration and expansion. A transfer to the Technical Services Capital Project Fund for $674,926 is included to begin the Migration Assurance Plan (MAP) project. MAP includes core system upgrades, annual maintenance, four new tower sites, a new UHF Paging System for Guilford County Fire, and the conversion of the remaining 14 channels to P25 functionality. The FY 11-12 budget includes an appropriation of $5.3 million in fund balance to enter into the sole source contract with Motorola for phase 1 of an anticipated 4-5 year phased transition to the new P25 radio platform. It is estimated that the entire project will cost $27.0 million, with the total cost divided evenly between the City and Guilford County.
Adopted FY 2014-15 Budget
116
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