FY 14-15 Adopted Budget
General Government - Network Services Fund
Efficiency Measures Percent of phones installed within five days Percent of Help Desk calls completed within three days Percentage of Network Services questions/requests responded to within the timeframe indicated in the Service Level Agreement (SLA) Average response time to critical systems and applications problems % uptime on critical servers to include Lawson, Kronos, SQL, Web, Exchange, Apps1, etc % of Network Services M&O budgeted expenditures for software and equipment maintenance % of virtual servers as compared to physical servers Average response time to helpdesk, systems and service requests Effectiveness Measures Percentage of Telecom customers rating service received as "good" or "excellent" Percentage of customers rating Network Services as "good" or "excellent" % of unique visitors to the city's external website Percentage of identifed remote sites with network access % of hits to the City's external website via smartphone / tablet devices
96%
96%
96%
96%
87%
87%
87%
87%
91%
91%
92%
92%
1 hour or less 1 hour or less
1 hour or less
1 hour or less
98%
98%
98%
98%
25%
25%
25%
25%
8%
8%
8%
8%
87%
87%
87%
87%
3 hours
3 hours
3 hours
3 hours
98%
98%
98%
98%
99%
97%
97%
98%
40%
40%
40%
40%
98%
98%
98%
98%
BUDGET SUMMARY
2012-13
2013-14 Budget
2014-15 Adopted
2015-16 Projected
Actual
Expenditures:
Personnel Costs
1,363,640 6,583,040 2,877,604
1,486,353 7,454,123 2,650,000
1,494,617 8,429,740 2,850,000
1,542,880 8,379,624 2,850,000
Maintenance & Operations
Capital Outlay
Total
10,824,284
11,590,476
12,774,357
12,772,504
Total FTE Positions
18.750
19.750
19.750
19.750
Revenues:
Internal Charges
8,354,017 2,144,339 2,753,127
8,016,847 1,032,064 2,541,565
9,925,133
9,925,133
Fund Balance
107,659
105,806
All Other
2,741,565
2,741,565
Total
13,251,483
11,590,476
12,774,357
12,772,504
BUDGET HIGHLIGHTS The FY 14-15 Adopted Budget is increasing by $1,183,881, or 10.2%. The FY 14-15 Adopted Budget includes $290,000 for computer security, a $200,000 increase in Capital Outlay for computer equipment leases, and a $1.6 million payment to Debt Service. The FY 14-15 Adopted Budget includes a service reduction of $53,000 in training expenses.
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