Accommodation & Law

ACCOMMODATION and LAW

1

INTRODUCTION

INTRODUCTION

As providers of accommodation, our work is affected by various laws. A fundamental principle of our legal system is that ignorance is no excuse and you cannot be let off for disobeying a law just because you did not know about it. To make sure you know all your obligations, we have produced this practical summary of the laws that you should know about and the actions you should take, ensure or prevent as a consequence. As well as various health and safety laws we have to comply with there are various other hotel specific laws that you also need to know and are covered in this training.

These are the subject areas we will cover during this book:

1. Company specific hotel policies and procedures

Company specific hotel policies and procedures

• Hotel specific Due Diligence • Night porter role • Fire education and procedures • Travel Cots • Hotel order pads • IKL Policy and Proceedure Guide • Safety Audits

2. Keeping our guests safe and comfortable

Keeping our guests safe and comfortable

• Care of Minors • Sofa Beds • Guest behaviour policy • Smoking Policy • Do not disturb policy

3. Other Laws that apply to Hotels

Other Laws that apply to Hotels

• Equality Act • Hotel Proprietors Act • Data Protection Act • CCTV • Registration of foreign guests

Innkeeper’s Lodge

Accommodation and Law