IT Examiner School, Palm Springs, CA

Enterprise Goals/Objectives • Board and senior management responsibilities: – Evaluate and agree upon IT goals and objectives

– Providing a budget for expected technology needs required

– Determining if IT goals and objectives are being met

– Obtaining regular reporting from senior and/or IT management- status reports for timeliness and budget

– Are IT solutions working? Are any changes needed?

IT Goals/Objectives • IT Goals and Objectives should be: – Clear/apparent - what should be done

– Realistic - will it achieve the desired results

– Applicable - support the enterprise mission and meet the customers’ needs

– Quantifiable - are there available metrics to determine success/failure

– Timely - is the initiation of an IT solution timely or pushed out early to meet competition