TheRetailer_Summer_19

this issue

03

British Retail Consortium response The reinvention of retail // Helen Dickinson obe, BRC

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MAKING APPRENTICESHIPS WORK FOR RETAILERS // BRC learning Solving the unplanned absence equation // NEIL PICKERING, kronos

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Brexit - is your workforce ready? // LOUISE SHAW, pinsent masons

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Changing the future of retail with data // FREDRIK NEUMANN, wirecard

14

REPORT REVEALS TIPPING POINT FOR ONLINE RETAIL – TO REACH 53% BY 2028 // GAVIN MATTHEWS, Womble Bond Dickinson 8 moments of truth - are you ready to embrace new technologies? // MARTIN MUSK, P w C UK THE FUTURE OF FOOTFALL COUNTING: CREATING CUSTOMER-CENTRIC RETAIL // PETER LUFF, Ipsos Retail Performance Can businesses really get closer to consumers? If so, how? // LINDA ELLETT, kpmg

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THE RETAILER Digital Hub // brc and partners

24 How do you stop people from stealing when they don’t think it’s stealing? Behavioural Insights and selfservice checkouts // James martin, brc

28

Highland Show demonstrates need for balanced approach from Government // Ewan MacDonald-Russell, src

29

BRC secures more time for online retailers to prepare for new rules // Andrew Cregan, brc