The Manager's Toolkit

CAUSES OF UNDER PERFORMANCE

Causes of under performance include :

None of these issues are the employee's fault - other than the last two items on the above list, they are all arguably within your control as the manager. With under-performance the first step is investigate the underlying cause through discussion with the employee. The solution will flow from the cause, and may involve actions such as: ✓ training the employee's supervisor in "people management" skills

➢ inadequate or insufficient training ➢ poor systems of work, out-of-date policies or inadequate procedures which prevent efficient or effective work ➢ poor tools or equipment ➢ poor or inadequate management and/or support; ➢ employee lack of understanding of job duties, priorities or goals, which may arise due to lack of explanation or feedback ➢ unclear instructions ➢ large work overload causing stress or fatigue ➢ unrealistic targets or deadlines ➢ poor working relationships ➢ bullying or harassment ➢ physical or mental ill health ➢ personal problems

✓ coaching the employee ✓ improving communication ✓ rewriting procedures ✓ reappraising job duties or targets.

If you can remove or reduce the causes, the employee's performance is likely to improve .