The Manager's Toolkit

The vast majority of issues or complaints relating to employment are dealt with informally , usually between an employee and their Line Manager and this is always encouraged as the best way to resolve any issue.

If a grievance cannot be resolved informally , employees should detail their grievance in writing to their immediate Line Manager . Where the grievance is regarding the employee’s Manager then matter should be raised with the

An employee can appeal the Stage 1 decision. This should be done within 5 days of receiving the decision in writing stating why the grievance is still unresolved. The appeal usually be dealt with by a more senior manager than those involved in Stage 1 and someone not previously involved in the case . The manager receiving the grievance should invite the employee to attend a meeting , normally within 5 working days . The manager can conduct further investigation if required and will respond in writing to the grievance normally within 5 working days

Line Manager’s manager . The manager receiving the grievance should invite the

Key points:

employee to attend a meeting normally within 5 working days . The manager may wish to conduct further investigation if required and will respond in writing to the grievance normally within 5 working days. Employees have the right to be accompanied at all grievance meetings.

▪ Minutes should be taken of all meetings, with copies given to the employee concerned. ▪ There is also a modified Stage 1 process to allow employees to raise a grievance after they have left the Company.

No further internal mechanism exists to hear a grievance.