IT Service Catalog FY 2019-2020
First page
Table of contents
Next page
Last page
Cover
1
Table of Contents
3
Introduction
4
Operational Organization Chart
5
Roadmap for IT Strategic Plan
6
Our Service and Goals
7
IT Satisfaction Survey Results
8
Franchise & Right-of-Way Management Service
9
IT Cyber Security
10
Infrastructure and Operations
11
Digital Faxing Service
12
Digital Signage
13
E-mail Service
14
Enterprise Service Support
15
IP Video Surveillance
16
Leasing Technology Service
17
Mobile Devices
18
Network Access
19
Online Billing Review (OBR) for Lease Changes
20
Password Self-Service Tool
21
Service Desk
22
Skype for Business
23
Spam Quarantine Service
24
Storage Area Network
25
Structured Cabling Service
26
Telecom/VoIP
27
Enterprise Solutions
28
Project Management Service
29
Web Services
30
Custom Software Development
31
Data Processing
32
Enterprise Solutions Team
33
Enterprise Asset Management
35
Geographic Information Systems
36
Appendix A: Tier I Monthly Charges
37
Appendix A: Fee Schedule
38
Appendix B: Wireless Locations
39
Appendix C: Severity Levels
41
Appendix D: IT Policies
41
Appendix E: Supported Applications
42
Appendix F: How to Section
48
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