IT Service Catalog FY 2019-2020
OUR SERVICE
Desktop & Mobile Support
Network
Enterprise Applications
Cyber Security
1,837 Desktop Computers 1,326 Laptops
200 Miles of Fiber 300 Enterprise Servers 230 Terra bytes of Data
200 On Premise Apps & Systems
ISO 27001 Certified End Point Protection CyberSecurity Awareness Training PCI Compliance Security Audits Third Party Security Assesments Phishing Tests DarkWeb Monitoring Risk Detection &Mitigation
2,321 VOIP Phones 150 Mobile Devices 290 Printers 750 Cell Phones
Lawson/Infor Cloud Support Enterprise Asset Management for 600,000 City Assets Over 400 GIS Map Layers Website Design & Development API & Interface Development 100 Enterprise Databases
225Wireless Access Points 10 - 40 Gigabit Network Hub Sites 300 Routers & Switches 659 IP Surveillance Cameras 6 Digital Signs
Vulnerability Scans
Our Goals
98%
80%
Overall
Service Desk
Customer Satisfaction
100 City Facilities Connected by High Speed Fiber Network
Goal: Maintain Infrastructure 99.8%Network Up Time
Goal: Exceptional Customer Service
Supporting Technology for 4,000 City Employees
Open Data &Open Budget
Top 10Digital City Ranking Since 2014
Goal: Transparency & Accountability
Goal: Economic Development
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