Team Member Handbook

Social Responsibility

Social Responsibility We are committed to operating all of our licensed premises responsibly, safely and within the law. We always seek to work closely and constructively with the key authorities including Police, Fire, Environmental Health and Local Authorities, in pursuit of the licensing objectives.

Our aim is to be socially responsible in all that we do and so we have clear guidelines set out in the following areas:

• Observing the law with regard to the sale of alcohol and other products • Operating a Responsible Pricing and Promotions Policy • Educating and training our Managers so that they operate professionally and within the law • Producing operational guidelines for the sale of alcohol to Under 18s The information above is a summary of our policy on Alcohol and Social Responsibility. A complete version of the policy can be found in the ‘Communications’ section of the Outlet Document Library. Campaign for sensible drinking – why let good times go bad? Our businesses are all about creating ‘good times’ for our guests. In line with current government campaigns and the ‘Drink-Aware’ brand which you may have seen on the television, we are leading the industry with the ‘Why let good times go bad?’ initiative. We don’t want to tell our guests what to do, but we do want them to have fun without any negative consequences. You will see a number of communications in your business reminding guests about the importance of drinking water/soft drinks, eating properly, pacing their drinks and generally understanding the physical effects of drinking.

Your role is crucial in ensuring that we help our guests have a great night out by encouraging them to have fun without negative consequences.

This campaign also highlights the importance of both Challenge 21 (England and Wales) or Challenge 25 (Scotland) and your legal duty to refuse to serve drunken guests.

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