Team Member Handbook

I Care About The Business

Credit Card Security Policy We are committed to complying with the Payment Card Industry Data Security Standard (PCI DSS) for the storage, processing and transmission of credit card data. This comprehensive standard is intended to help organisations proactively protect customer account data. Our aim is to securely process credit cards and securely store credit card slips in all of our businesses. The following guidelines in relation to credit card handling should be followed at all time: • Treat documents with credit card numbers just like cash • Credit card swipes taken for tabs should be kept in the till and not in a glass behind the bar • Restrict access to and protect credit card slips at all times • Only Duty Managers should perform an ID check on technical support staff accessing PDQ machines • Under no circumstances should staff swipe cards into unusual/unauthorised devices Fraud Policy We view fraud very seriously and require you and all our employees to act honestly and with integrity at all times. Fraud may involve manipulation, falsification or alteration of documents or it could be the deliberate misuse of credit cards or the payment systems that you use. Your responsibilities: • To act within company procedures at all times in the handling of payments from guests • To tell your Manager if you suspect that there has been improper behaviour or that fraud may have been committed. If you are unable to tell your

Manager, you may call the Confidential Disclosure Hotline on 0800 032 3280 . You can find details of this on the poster on your team notice board

Our responsibilities: • To investigate all cases of fraud thoroughly • To inform the police if appropriate

• To take disciplinary action if necessary in accordance with our disciplinary procedure – this could result in dismissal

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