Team Member Handbook

FAQs

Q. WHAT HOURS WILL I BE EXPECTED TO WORK?

A. This will obviously vary according to the job you do. Your Manager will normally advise you of your hours of work in the form of a weekly rota. However, do remember that the nature of our business demands a flexible approach to working hours, and your hours may need to be reduced or extended, according to levels of trading or the usual demands of the business. Q. WHAT HAPPENS IF I DON’T FEEL I’M COPING WITH THE JOB? A. If you are finding it difficult to cope with an aspect of

the job or feel you are under excessive pressure you should discuss this with your Manager at the earliest opportunity. Talking about it will allow your Manager to ensure you get help to resolve the problem. Equally if you think one of your work colleagues is in this situation, talking to your Manager in confidence can ensure the appropriate help is given. Q. WHAT ABOUT RATES OF PAY?

A. Your rate of pay will have been discussed when your appointment was made and is shown on your Contract of Employment. Your Manager will notify you of any changes. Q. HOW MUCH HOLIDAY DO I GET? A. You will find this information in your Contract of Employment. Q. WHAT HAPPENS IF I’M OFF SICK? A. You will find this information in your Contract of Employment. Q. WHERE CAN I FIND INFORMATION ABOUT THE DISCIPLINE AND GRIEVANCE PROCEDURES? A. You will find this in your Contract of Employment and in the need to know section on OurHub.

38