Team Member Handbook

FAQs

Q. WHAT HAPPENS ON BANK HOLIDAYS – AFTER ALL, THE BUSINESS WILL BE OPEN? A. Due to the nature of our business you will normally be expected to work on public holidays – particularly over the Christmas and New Year period. Public holidays are often particularly busy trading periods for our business. Your Manager will advise you of the working arrangements.

England and Wales Public Holidays in England and Wales are: Christmas Day, Boxing Day, New Year’s Day, Good Friday, Easter Monday, May Day Bank Holiday, Spring Bank Holiday and Summer Bank Holiday. Scotland Public Holidays in Scotland are: Christmas Day, Boxing Day, New Year’s Day, 2nd January, Good Friday, Easter Monday, May Day Bank Holiday, Spring Bank Holiday and Summer Bank Holiday.

Check with your Manager for any variations to the above.

Q. WHAT DO I DO IF MY DETAILS SUCH AS ADDRESS OR BANK ACCOUNT CHANGE? A. Inform your Manager immediately so that they can amend your records. Q. WHAT OTHER BENEFITS ARE THERE? A. Company Share Schemes We believe that everyone who contributes to our success should be able to share in it. That’s why we operate two Company Share Schemes, Sharesave and the Share Incentive Plan (SIP). The SIP provides you with an opportunity to receive Free Shares and to buy Partnership Shares from your gross pay. Once you become eligible to participate in these schemes, you’ll be issued with more information explaining the rules and the way in which they work. Qualification criteria and more information is available on OurHub/Offers & Benefits/Share Schemes.

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