Team Member Handbook

I Care About Our Guests

Whoever the guest you need to remember to: • Acknowledge and greet every guest every time, but be yourself. In addition, you should always say please, thank you and good-bye • Maintain service standards through our Guest Experience programme. This measures our service standards and by using these standards you will ensure your business achieves 100% every time • Go the extra mile and give that little bit – it really does make a BIG difference • Be fast, fair and friendly

Activity Remember!

If in doubt ask the guests – most people with disabilities would far rather be asked how you can help them rather than you making assumptions.

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