Workshop Solutions January 2018 SR (005)
Ensure transparency and trust on all car servicing and repairs with personalised customer videos.
Convert more customers
Improve customer retention
The benefits to you... • Build personal relationships and improve customer service • Create trust between you and your customers • Break down technical boundaries and put customers at ease • Show legitimacy of work giving customers confidence to approve • Improve customer retention, referrals and work conversions • Increase parts sales by up to 25% • Compete with franchise dealers on a level playing field
The Equipment Our VIEWMECH sign up kit contains everything you need to create your personalised customer videos, including the latest Apple iPod and charger, a protective case and a handheld grip.
Use the VIEWMECH App and Apple iPod to create high quality videos for your customers, highlighting any urgent or advisory work. The app connects to your garage WiFi to upload the videos to the Dashboard. The App
The Dashboard The Dashboard is where you store customer and car details, create quotes, and review, approve and send the videos. From here you can keep track of leads, referrals and conversions, and you’ll also receive customer callback and approval notifications.
The Customer When you send the customer a video they receive an SMS/ text and an email with a link to the video. When a customer opens the link or requests a callback you are notified in the Dashboard.
Call your local Euro Car Parts branch for details.
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