Spring 2015 issue of Horizons

Sample Client Service Questionnaire for Law Firms Please provide responses to the following questions as to whether you: (1) strongly agree, (2) agree somewhat, (3) neutral, (4) disagree somewhat, (5) strongly disagree.

You were accessible throughout our entire engagement.

1

2

3

4

5

You kept your promises regarding deadlines.

1

2

3

4

5

Your work was thorough and complete.

1

2

3

4

5

You listened to what I had to say and valued my opinion.

1

2

3

4

5

You kept me informed regarding your progress

1

2

3

4

5

throughout the entire process.

You kept me informed of scope changes and any related 1

2

3

4

5

fee implications.

You have a good understanding of our situation or business. 1

2

3

4

5

You make us feel like we are an important client to you.

1

2

3

4

5

Overall, I am happy with the quality of the work that

1

2

3

4

5

was performed.

Overall, I would rate your level of service to be excellent.

1

2

3

4

5

RubinBrown’s Law Firms Services Group RubinBrown has a dedicated business unit to serve the unique needs of law firms staffed with professionals experienced in working with service-focused organizations.

Matt Finke, CPA, CGMA — St. Louis Partner-In-Charge Law Firms Services Group 314.290.3365 matt.finke@rubinbrown.com

Mary Ramm, CPA — Kansas City Partner Law Firms Services Group 913.499.4406 mary.ramm@rubinbrown.com

Don Esstman, CPA — Denver Partner Law Firms Services Group 303.952.1284 don.esstman@rubinbrown.com

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