Lathrop, MO-2015

Internet

Visit LTC Networks’ website at www.grm.net or call 777 for more information. • GRM Modem Maintenance GRM Internet customers will be offered the GRM Modem Maintenance for $3.00/month. GRM Modem Maintenance will cover the replacement cost of the modem as well as time and materials for the service call. Customers will be required to call technical support at 1-800-721-2577 before a technician will be dispatched on a service call. The CAT5 cable connecting the jack to the modem is included in the GRM Modem Maintenance, All service calls will be performed during normal business hours. If customers do not subscribe to GRM Modem Maintenance and a technician is dispatched for a service call, the following charges will apply. 1. New modem and filters: $100.00 2. Trip charge: $30.00 3. Time: $60/hour with minimum of one hour. After first hour, time will be charged by quarter hour. GRM Modem Maintenance will not be applicable if hardware has been subjected to physical abuse or used with defective or non-compatible equipment, or where damage occurs due to acts of God, or other causes beyond GRM Networks’ control, including but not limited to lightning or other forms of power fluctuations. In no event shall Provider be liable for any direct, indirect, incidental, or consequential damages resulting from any defect in the hardware even if Provider has been advised of the possibility of such damages. Computer Maintenance Recommendations Computer Updates: Keep current on updates in order to have the latest protection available for your computer’s operating system. Anti-Virus Program: Used to protect your computer from viruses, worms and Trojan horses which often delete files, access personal information and try to infect other computers. Update and scan on a regular basis. Anti-Spyware Program: • Spyware is a general term for programs that collect information from your computer, advertise or change computer settings, usually without your consent.

• Anti-spyware programs detect and remove spyware. • Only download anti-spyware programs from sites you trust. Be cautious about programs offered through pop-ups and emails. Firewall: A firewall makes your computer invisible on the Internet and blocks most communications from unauthorized sources. Install and maintain software for a firewall. Troubleshooting The following can help determine why your router may not be working properly: • Powercycle the router by unplugging the power source, waiting 30 seconds, and then plugging it back in. Do not reset the modem. • Check that the Ethernet cord is plugged securely into the WAN or Internet port on the back of the router. • Check that the Ethernet cord running from your computer is plugged securely into one of the four LAN ports on the back of the router. Things to know before calling Tech support (1-800-721-2577): • The status of the lights on the front of the modem • Username and password • Level of your Internet service LTC Networks Technical Support is available 24/7 to all GRM Internet customers. Call toll-fr ee 1-800-721-2577 for assistance.

19 www.grm.net