© 2015 National Skill Set For Effective Case Management in AUS & NZ: Skills Workbook

First published in 2015 COPYRIGHT © 2015 Case Management Society of Australia and New Zealand (CMSA).

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval systemwithout prior permission from both publishers. The Australian Copyright Act 1968 (the Act) allows a maximum of one chapter or 10 percent of this book, whichever is the greater, to be photocopied by any educational institution for its educational purposes provided that the educational institution (or body that administers it) has given a remuneration notice to the Copyright Agency (Australia) under the Act. ACKNOWLEDGEMENT The CMSA Board of Directors wish to acknowledge Kathy Day, Lorraine Poulos (Lorraine Poulos & Associates) and Raechel Barber for their contribution. The CMSA Board of Directors wish to acknowledge Catholic Community Services NSW/ACT commitment, support and alignment to the Society’s vision to lead the advancement of excellence in case management knowledge, expertise and practice and attribute national recognition to the role of the case management practitioner and professional as a specialist discipline within Australia and New Zealand.

PUBLISHER Case Management Society of Australia and New Zealand (CMSA).

Email: cmsa@cmsa.org.au Website: www.cmsa.org.au

ISBN: 978-0-646-93541-6