TELEPERFORMANCE_Registration_document_2017
ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION
5
5.2 Staff information
5.2 Staff information
5.2.1 Breakdown of workforce
The information contained in this section concerns all Group consolidated companies unless otherwise specified.
5.2.1.1 Breakdown of total workforce by age, gender and linguistic region at December 31 st , 2017
b
Men Women
Total < 25byears old < 35byears old < 45byears old > 45byears old
English-speaking and Asia-Pacific region (excl. USA)
33,725 37,040 70,765 36,546 38,910 75,456
29,277 33,554
30,105 26,711
7,770
3,613 3,819
Ibero-LATAM
11,372
Continental Europe, Middle EastComplianceb& Africa
19,732 24,242 43,974
12,476
18,489
8,568
4,441
LLS excl. USA
27 19
54 35
81 54
16
40 13
19 17
6
Holding companies
2
22
Total excluding USA
90,049 100,281 190,330
75,325
75,358
27,746
11,901
United States
b b
b b
32,910
b b
b b
b b
b b
TOTAL
223,240
The breakdowns by age and gender exclude the US subsidiaries, as local regulations prohibit the verification of the data collected.
5.2.2 Workforce changes
5.2.2.1 Breakdown of average workforce by region
Payroll expenses (in millions of euros)
Payroll expenses (in millions of euros)
2017bworkforce
b
2016bworkforce
English-speaking and Asia-Pacific region
84,225 65,324 36,670
1,159
81,199 58,490 33,738
1,109
Ibero-LATAM region
704 668 198
572 628
Continental Europe, MiddlebEastb&bAfrica
LLS
4,437
4,739
52 20
Holding companies
53
18
58
TOTAL
190,709
2,747
178,224
2,381
Salaries are determined in accordance with the laws in effect in the countries in which the Group operates.
5.2.2.2 Changes in 2017 in the Group’s workforce by category
b
Permanentbcontract Fixed-termbcontract
Temporary
Total
AS OF 01/01/2017 Change in scope
160,980
45,566
10,111
216,657
30
0
0
30
Hiring
150,354 -44,888
36,282 -4,829 -2,409 -26,923 47,687
8,778
195,414 -50,414
Lay-offs
-697 -670
Transfers
3,079
0
Other departures AS OF 12/31/2017
-104,197 165,358
-7,327 10,195
-138,447 223,240
The Group is unable to determine the exact number of disabled employees working for the Group, given that this information is considered to be discriminatory in some countries, like the United States and Italy.
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Teleperformance bb - bb Registration documentbb 2017
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