TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

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5.3 Environmental information

about their impact on the environment. Initiatives in 2017bincluded the following: ■ Teleperformance India has been heavily involved in the Swachh Bharat Abhiyan (Clean India Mission) campaign launched by the Prime Minister in order to clean up public areas and create an environment conducive to health and well-being; in partnership with local NGOs, every quarter our employees take part in initiatives targeted at different communities in order to foster awareness of the importance of living in a clean environment; ■ all of our subsidiaries were invited to organize local initiatives for Earth Hour, a global WWF-sponsored environmental movement which, once a year in March, encourages everybody to “turn off the lights” for a symbolic hour; ■ in El Salvador, Teleperformance employees and their families cleared a beach of all plastic waste and then helped to release sea turtles back into the sea; ■ in partnership with the Green Line Albania NGO, employees at our centers in Tirana and Durres, Albania, took part in an initiative to clean the streets of their city. Furthermore, in 2017, our Mexican subsidiary donated 100,000bpesos to the Metropolitan Area of Monterrey air quality observatory and 40,000bpesos to a reputed environmental organization dedicated to plant, wildlife and priority ecosystem conservation, thus furthering the development of society in harmony with nature.

5.3.4.3 Land use, noise pollution

and protection of biodiversity As Teleperformance does not use natural resources, its business does not generate material direct emissions into the atmosphere, water or ground and does not create any noise disturbance for the local community. Nor does our business have a material direct impact on biodiversity. Nevertheless, Teleperformance endeavors to act at its own level, for example: ■ by providing employees with used battery and ink cartridge collecting bins; ■ by installing metal can and plastic goblet collectors in break rooms and cafeterias; ■ as far as possible, Teleperformance UK furnishes its offices and centers with furniture made of wood derived from sustainably managed forests. Lastly, Teleperformance is involved in a large number of local initiatives aimed at raising global awareness amongst employees ■ by prioritizing the use of recycled paper;

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Teleperformance bb - bb Registration documentbb 2017