TELEPERFORMANCE_Registration_document_2017

ENVIRONMENTAL, LABOR AND SOCIAL INFORMATION

5.4 Social information

5.4 Social information

5.4.1 The local, economic and social impact of our business

5.4.1.1 Impact on employment and the economy

■ In 2014, Teleperformance Tunisia launched a program to promote employment amongst long-term unemployed young people. Stemming from a partnership with USAID ( United States Agency for International Development ) and EFE-Tunisia ( Education For Employment ), an international non-profit organization, the program provides free advanced French lessons and an additional module in relational skills, in preparation for employment. The initiative has enabled applicants with an insufficient level of French to rapidly reach the required standard in order to work at Teleperformance. Thanks to this program, 151byoung Tunisians were able to integrate into the world of work through being hired by Teleperformance; ■ in El Salvador, Teleperformance works closely with the Ministry of Labor and Social Security on developing educational programs to promote and foster skills among the young generation to help them find employment more easily. In addition, we work alongside local authorities by contributing to training programs for adults to help them get jobs at our centers; ■ as one of the largest employers in the country, Teleperformance Albania has developed a close partnership with the national employment agency; as the main sponsor of the careers fair organized by the national employment office, every year Teleperformance welcomes the Prime Minister, economy minister and city mayor, whose presence highlights Teleperformance’s status as a model employer for the country; ■ in Russia, a partnership was set up six years ago with the Labor Ministry and a number of cooperation agreements were signed: three days a week, Teleperformance recruitment Officers visit the national employment agencies to make contact with candidates. Every month, Teleperformance takes part in the job fairs organized in these agencies; ■ in the Netherlands, Teleperformance has stepped up contact with local authorities in order to target applications from individuals who have difficulty finding employment. Links with educational institutions There are close and regular links between Group centers and nearby educational institutions in most of the cities where Teleperformance operates, especially with higher education institutions. Many of these partnerships aim to publicize the career opportunities offered by the Company and to make hiring easier, via Teleperformance’s active participation in a number of job forums. However, a large number of agreements signed with schools and professional training centers have enabled a more in-depth collaborative process to be implemented, including: ■ for several years now, a Group of around 15bvolunteers from our Enniskillen facility in Northern Ireland have been visiting

Site location strategy The choice of site locations primarily corresponds to an employment area approach. As the business generates a high staff turnover rate, it is crucial to have appropriate candidates nearby. This means that our facilities are mainly located in areas: ■ that are easy to access via a large public transport network; while proximity to an airport is also a priority for the centers dedicated to offshore business; ■ near to universities, as is the case in Colombia and Russia, in order to facilitate the recruitment of suitable profiles and multilingual personnel; Local impact Teleperformance’s local impact in terms of employment varies considerably depending on the countries and site locations. Thus, even with nearly 3,000bworkstations, the local impact of the Monterrey (Mexico) subsidiary remains limited in an urban conglomeration with a population of 4bmillion. On the other hand, Teleperformance Philippines, which employs over 35,000bpeople operating from 24bcenters spread across the country, is the 2 nd largest private-sector employer in the Philippines. Therefore, Teleperformance’s impact on the local economy and employment market is considerable, especially in Manila where the Group has 18bcenters. Likewise, in Albania, with over 2,000bemployees, our economic and social impact is very strong, as Teleperformance was ranked as the country’s 3 rd largest private-sector employer in 2017. On a smaller scale, Group operations in small and medium-sized towns and cities have a noticeable impact: in Northern Ireland, for example, the Newry center with its 900bworkstations is the primary employer in this town with a population of around 30,000. ■ with a high unemployment rate. Partnerships to promote employment Teleperformance works in partnership with government employment agencies on a regular basis. For example: ■ Teleperformance Argentina is involved in a number of employment initiatives organized by the Tucumán province, where the Group has a large campus; employment agencies send us job applicants, who are put through the usual hiring and selection processes. If Teleperformance hires any of these applicants, the government finances part of their salary for a specified period; 5.4.1.2 Employment impact

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Teleperformance bb - bb Registration documentbb 2017