TELEPERFORMANCE_Registration_document_2017
COMMENTS ON THE FINANCIAL YEAR
6.1 Review of the Group’s financial position and results
Change in like-for-like revenue: Change in revenue at constant rates and scope of consolidation, corresponding to current year revenue –blast year revenue at current year ratesb– revenue from acquisitions at current year rates/last year revenue at current year rates.
€ millions
+282
4,180
*
+321
3,649
-72
3,577
2016
Currency HHFW
2017
Like-for-like JURZWK
DW FRQVWDQW
6FRSH HHFW
currency
* Relates to LanguageLine Solutions LLC, acquired in the second half of 2016..
b
6.1.2 2017 Group’s results
6.1.2.1 Business Group consolidated revenue amounted to €4,180bmillion, representing a 14.6% increase as reported compared with 2016. This increase includes a €282bmillion positive contribution
from the consolidation of LanguageLine SolutionsbLLC since Septemberb19 th , 2016, as well as a €72bmillion negative currency effect arising from the decrease against the euro of certain currencies, mainly US dollar, the pound sterling and the Egyptian pound.
2017 revenues and change by region versus 2016
6
12/31/2017
(in millions of euros) Core services
12/31/2016
Reported
Like-for-like *
3,542 1,607
3,314 1,628
+6.9% -1.3% +6.1% +22.6%
+8.8% +1.6% +8.1% +22.4%
English-speaking market & Asia-Pacific Continental Europe, Middle East & Africa
851
802 884 335
Ibero-LATAM
1,084
Specialized services
638
-
-
TOTAL
4,180
3,649
+14.6%
+9.0%
* At constant exchange rates and consolidation scope.
Change in annual Group revenues over the last three years
English-speaking market & Asia-Pacific Annual revenue for the region amounted to €1,607bmillion in 2017, representing a like-for-like increase of +1.6% versus 2016. Teleperformance continued to diversify its client portfolio in the region during the year. The fastest growing client segments in the United States were consumer electronics and e-services, particularly e-tailing and e-transport. Consumer goods and healthcare also contributed to regional revenue growth. Good momentum in these sectors offset a weaker performance from telecommunications activities, particularly offshore. Business was stable year-on-year in the Philippines, reflecting the decision by certain clients to outsource their offshore services to Mexico, whose geopolitical and currency environment was seen as more favorable in 2017.
Change (%)
Reported Like-for-like * +14.6% +9.0% +7.4% +7.4% +23.2% +7.5%
2017 2016 2015
* At constant exchange rates and consolidation scope.
Core services Core services revenue amounted to €3,542bmillion in 2017, a gain of +6.9% as reported. Like-for-like revenue growth came to +8.8% and was led mainly by the Ibero-LATAM region throughout the year.
Teleperformance bb - bb Registration Documentbb 2017 159
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