HRDQ

May 2015

TRAINING TOOLS FOR DEVELOPING GREAT PEOPLE SKILLS

NEW!

IMPROVE YOUR CULTURAL UNDERSTANDING

CROSS-CULTURAL ADAPTABILITY INVENTORY

p. 41

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LETTER FROM THE PRESIDENT

Dear Colleagues: While the business world grows more globalized every day, many members of your organization remain unfamiliar with cultures around us. And not just across international borders—they can be found in nearly every office. Awareness of our own cultural identities and experiences

is the first step to becoming more effective cross-culturally, but most of us are unaware of how we have been influenced by our own cultures. How do you train for these skills? The workplace has changed, it’s more global. Discussions about cultural backgrounds and identities can help dispel misconceptions. More profound learning can be achieved with the Cross-Cultural Adaptability Inventory. An assessment and workshop, CCAI provides the opportunity to explore cultural identity and to improve the ability to interact effectively with other cultures. With it you’ll be able to expand viewpoints and help learners become more comfortable discussing cultural identity. Best of all, participants work in small groups to investigate ways to improve cross cultural effectiveness by making action plans for further individual development after the session ends. To be effective your team members need to be more culturally aware. Receive a free copy of the Cross-Cultural Adaptability Inventory Information Kit by contacting our customer service team at 800-633-4533, or visit HRDQstore.com/cultural. We’re publishing resources for developing great people skills. Thanks for choosing HRDQ. Regards,

Bradford R. Glaser President & CEO

P.S. Get the Facilitator Set for Cross-Cultural Adaptability Inventory for 25% off with coupon code cultural25 . Go to HRDQstore.com/cultural .

What our Customers Say:

I’d like to commend Sara Montgomery in your Customer Service area. She was very patient, positive, and really went the extra mile to help me figure out the scoring on an assessment. Much appreciated!”

— Lenore Ventura St. Jude Children’s Hospital

Sara Montgomery Business Development Manager 15 years of service

Do you have feedback for us on our products or customer service? Send it to marketing@hrdq.com.

Training tools for developing great people skills. HRDQ publishes off-the-shelf courseware for instructor-led classroom training and online distance learning. Our materials are easy to facilitate, are cost-effective, and guarantee results for your organization. HRDQstore.com

Find What You Need Style Series . . . . . . . . . . . . . . . . . 4 Customizable. . . . . . . . . . . . . . . . 8 Leadership . . . . . . . . . . . . . . . . . 9 Communication . . . . . . . . . . . . . 13 Personality Style . . . . . . . . . . . . . 16 Emotional Intelligence. . . . . . . . . . .17 Team Building . . . . . . . . . . . . . . 18 Coaching . . . . . . . . . . . . . . . . . 23 Conflict & Stress . . . . . . . . . . . . . 25 Problem Solving & Decision Making . 27 Change Management. . . . . . . . . . 28 Supervisory Skills . . . . . . . . . . . . 30 Learning Style . . . . . . . . . . . . . . 33 Evaluation & Trainer Resources . . . . 34 Negotiating . . . . . . . . . . . . . . . . 35 Creativity & Innovation . . . . . . . . 37 Customer Service . . . . . . . . . . . . 39 Project Management . . . . . . . . . . 40 Career & Performance Management . . 41 Index . . . . . . . . . . . . . . . . . . . 42

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SOCIALIZE

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STYLE SERIES

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Learn how to work with anyone, in any situation

FREE STYLE KIT

Get started with the Style Kit at HRDQstore.com/stylekit

The HRDQ Style Series ™ is a full line of easy-to-use personality-style training solutions that shed light on key aspects of organizational life, from communication and leadership to team building, sales, time management, coaching, and more. The HRDQ Style Series ™ is an excellent way to introduce personality style and to help others understand why people behave the way they do. Your audience will discover things they never knew about themselves, learn how to use personality to improve their performance, build rapport with others, and achieve greater success on the job.

Some of the world’s most well-known

companies and universities use the Style Series.

American Management Association The Wharton School at the University of Pennsylvania ESI International Wells Fargo Toys ‘R Us FDIC FedEx Macy’s

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Training materials include personality assessments, exercises, games, and the critically-acclaimed book, Personality Style at Work: The Secret to Working with (Almost) Anyone.

B R I N G P E R S O N A L I T Y T O L I F E !

Personality Style at Work Kate Ward This groundbreaking book takes an in-depth look at personality style and shows you how it can help you work with virtually anyone in any situation. From dealing with your boss to having that difficult conversation with your least favorite co-worker, this is your roadmap to dealing with those sticky situations in a way that works best for you. Your personality is one of the most important tools you bring to the workplace. Learn how to make it work for you!

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Hardcover Book 242 pages

$16

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STYLE SERIES

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Bridging the Communication Divide HRDQ Development Team Your blueprint to better communication Take your audience on an exciting learning adventure with Bridging the Communication Divide. Part of the HRDQ Style Series™ product suite, this hands-on experiential game explores the impact personality style has on everyday interactions and then offers a simple communication style model individuals can use to make immediate improvements to their communication skills. Learn how to identify one’s personality style, understand how it impacts communication, and discover ways to help people improve the quality of their interactions. This game is intended to simulate the real world, where people of different styles regularly interact. The intersection of different styles is a frequent source of poor communication, misunderstanding and conflict. The Bridging the Communication Divide Complete Game Kit is packed with all of the tools you need to plan for and deliver a learning experience that achieves immediate results, from a comprehensive facilitator guide and takeaway participant workbooks to reusable game parts, support materials, a professional Microsoft® PowerPoint® presentation, and more. Trainer certification is not required to facilitate Bridging the Communication Divide. The game is delivered complete with all of the tools you need to prepare for and deliver the 3.5-hour experiential learning experience for two or four teams of 4-6 participants each. Most materials are reusable; additional participant workbooks and game packs are available for individual purchase. The game is suitable for people at all levels in the organization. Supervisors andmanagers will find the game useful, too, because it holds a mirror up to their communication styles and reveals how they come across to others. It will be especially helpful for those who are experiencing communication challenges and breakdowns.

L E A R N I N G O U T C O M E S • Introduce the four principal communication styles • Illustrate the strength and trouble spots associated with each style • Show participants how their communication styles are perceived by others • Teach participants how to practice adapting (or flexing) their styles to better communicate with others

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Complete Game Kit Includes materials to train up to 4 teams of 6 people

$599

Extra Game Pack Includes materials for use with sessions of more than 4 teams

$295

Participant Workbook

$11

Trainers Recommend... What’s My Communication Style? Bridging the Communication Divide is a great stand-alone activity. It’s also a great companion game to the best-selling assessment What’s My Communication Style?

Buy both and expand the learning! See page 6 for more information.

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STYLE SERIES

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What’s My Communication Style? Third Edition Eileen M. Russo, PhD

What your communication style says about you. Communication is the lifeblood of any organization, and effective communication skills are the building blocks of “people skills.” If managers cannot communicate clearly and persuasively with employees, and employees with customers, then other vital goals are forever out of reach. Say goodbye to aspirations for capable leadership, teamwork, customer service, or even the ability to execute a coherent business strategy. If you want to bring about meaningful improvements to communication skills, the best way to begin is to build a better understanding of personal communication styles and its effects on others. What’s My Communication Style is a proven training assessment that identifies an individual’s preferred style — Direct , Spirited , Considerate , or Systematic — and the communication behaviors that distinguish it. Part of the best-selling HRDQ Style Series, the assessment and its supporting materials provide a practical and easy-to-use “language” that enables lasting insights into how to gain mastery over one’s own communication behavior and how to interpret the behavior of others — in any situation. What’s My Communication Style is a powerful centerpiece for management development and interpersonal skills training. Using leadership style to get others to follow. Effective leadership at every level — from frontline supervisors to top executives — is a key characteristic of successful organizations. The statement Paul Hersey and Ken Blanchard made years ago still applies today: effective leaders positively influence the behavior of their followers, getting them to work toward shared goals. But leaders are individuals, and because of that, they influence others in unique ways. While one leader rallies troops around a cause, another focuses on bolstering a team’s self-confidence. Whose way of leading is the best? It all depends on the situation — and the leader’s ability to flex their leadership style. What’s My Leadership Style is a learning tool for anyone who needs to influence others toward achieving a goal. This best-selling assessment quickly and accurately identifies a preference for one of four styles: Direct, Spirited, Considerate, and Systematic. Leaders with style knowledge are better equipped to assess and adjust their actions, interpret the behavior of others, and improve their ability to respond effectively in any situation. See page 7 for pricing.

L E A R N I N G O U T C O M E S • Pinpoint one of four communication style preferences

• Learn about four forms of communication • Discover how style affects communication

• Learn how to “speed read” a person’s communication style • Understand how to“flex” style for effective communication with others

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What’s My Leadership Style? Third Edition Mary Blitzer Field, MA

L E A R N I N G O U T C O M E S • Identify personal leadership style

• Learn how to capitalize on style strengths • Discover how to minimize style trouble spots • Learn how to “flex” personal style to interact more effectively with others

See page 7 for pricing.

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STYLE SERIES

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Pricing Each Style Series product is sold individually. Assessment and Workshop, 1 hour

Deluxe Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation, Personality Style at Work book, and Personality Style for Dummies book Paper Self Assessment What’s My Learning Style, What’s My Coaching Style, What’s My Time Style, What’s My Team Member Style, What’s My Selling Style, What’s My Style, and What’s My Leadership Style

$181

$17.90

$18.90

Paper Self Assessment What’s My Communication Style?

Online Self Assessment

$25

Peer Feedback Form Available for What’s My Coaching Style and What’s My Team Member Style only

$9

QuickStart Training Two hours of telephone coaching for facilitators

$450

Add Skill Practice Enhance the learning experience with these Style Series supplements. Personality Style at Work Hardcover book

$16

Personality Style Toolkit Activity collection

$99

Personality Style For Dummies Paperback book

$6

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Bridging the Communication Divide Game

$599

Playing with Style Game Card activities

$95

StylePlay Game Card activities

$115

$2.50 each

Blinky Buttons Choose from four styles

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1 0 0 % R I S K F R E E G U A R A N T E E

REPRODUCIBLE TRAINING LIBRARY Customizable Soft-Skills Courseware

The smart and affordable way to meet all your soft-skills training demands. The Reproducible Training Library offers more than 300 hours of customizable courseware using proven adult-learning methods, at a price that extends your training budget. Programs are structured as instructor-led and self-study e-learning courses, with ready-to-use content on the topics and skills most needed in today’s organizations.

We absolutely love the content. I’ve previewed and purchased products from some of your competitors, and I really think yours is the best. Our employees are engaged and your modules allow for employees to learn and specifically apply the new skills to their specific work areas (and personal lives for that matter). — Joey Monahan, Employee Development Education Specialist, Tampa General Hospital

With a one-time purchase, the Reproducible Training Library is yours to keep, customize, and use over and over again.

Get started today with a free preview at: reproducibletraininglibrary.com/preview or call for your personalized demo: FREE PREVIEW 800-633-4533

LEADERSHIP

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The Comprehensive Leader A New View of Visionary Leadership HRDQ, Developed by Eileen M. Russo, PhD and Laurie Ribble Libove, MS Assessment and Workshop, 1.5 hours

Visionary leaders possess knowledge of themselves, those they lead, their organization, and the world. The Comprehensive Leader cuts straight to the heart of it. This eye-opening assessment measures strengths and weaknesses in all four areas, and when combined with peer feedback, leaders gain new insight into their behavior — as well as their untapped potential. The Comprehensive Leader is a 40-item assessment that will help participants to discover their personal leadership style, recognize their potential, and understand how to realistically exercise visionary leadership.

L E A R N I N G O U T C O M E S • Understand the concept of visionary leadership • Identify the organizational benefits of visionary leadership • Gain insight on how others perceive leadership behavior • Learn the Model of Comprehensive Leadership • Discover how to put visionary leadership principles into practice

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Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$181

Self Assessment

$17.90

Online Assessment with Feedback

$40

Individual Online Assessment with Feedback

$40

Observer Form

$9

Matrix Manager Inventory Leading in a Collaborative Environment James P. Eicher, MA, John E. Jones, PhD, and William L. Bearley, EdD Assessment, Workbook, and Workshop, 1.5 hours Leading skills for today’s collaborative world.

L E A R N I N G O U T C O M E S • Learn how to balance the skills required of traditional and matrix management • Understand the matrix management decision-making criteria • Build a “spectrum” of skills and behaviors that drive successful influence and collaboration • Define the role set or network needed to be a successful matrix manager • Overcome the daily dilemmas and challenges of matrix management

Introducing the Matrix Manager Inventory: Leading in a Collaborative Environment, the timely self-assessment and training workshop that’s designed to help both new and seasoned managers acquire and develop the ability to flex between “command and control” and “influence and collaborate”management. With the comprehensive approach of the Matrix Manager Inventory, your managers will become well-equipped to navigate the dynamics of matrix management, handle constant change with confidence, influence performance when there is no direct control, and achieve the results that drive organizational success.

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Facilitator Set Includes facilitator guide, sample participant materials, and PowerPoint presentation

$181

Participant Workbook

$22

Paper Self Assessment

$17.90

Online Self Assessment

$25

QuickStart Training Two hours of telephone coaching for facilitators

$450

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LEADERSHIP

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Managing for Employee Engagement Patrick Lencioni Assessment , Workbook, and Workshop, 4 or 8 hours

Job misery is an epidemic organizations can’t afford.

L E A R N I N G O U T C O M E S • Understand the difference between a bad job and a miserable job • Know the effects of job misery on employees and organizations • Learn the Three Signs of a Miserable Job Model • Discover if direct reports are miserable • Learn techniques to improve job satisfaction and productivity

Research shows that 77% of people are in miserable jobs and an estimated $350 million has been lost in productivity. Miserable jobs drain people of their energy, confidence, and self-esteem. Miserable jobs also have a huge impact on an organization, its productivity, turnover, morale — and clearly, its bottom line. Managing for Employee Engagement is a powerful new training package that’s packed with tools for tackling job misery, including a manager’s assessment, workshop, workbook, book, poster, and supplemental DVD.

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Facilitator Set Facilitator guide, sample assessment and participant workbook, poster, and facilitator support materials. Includes a free copy of Three Signs of a Miserable Job.

$260

Participant Workbook

$60

Assessment

$20

Three Signs of a Miserable Job Video and Companion Guide

$495

Online Assessment 180 degree feedback for employees with a minimum of three direct reports.

$75

Legacy Leadership Competency Inventory Dr. Jeannine Sandstrom and Dr. Lee Smith Assessment, Workbook, and Workshop, 1.5 hours Building a real-time legacy in today’s organizations.

L E A R N I N G O U T C O M E S • Understand the concept of legacy leadership • Learn the 5 Best Practices Model and the 10 Critical Success Skills • Know the top 3 strengths and challenges in each of the 5 Best Practices • How to shift one’s thinking to serve others first, then oneself • Develop an action plan for becoming a Legacy Leader

What if you were living your legacy now? What if your vision for the future was evident in everything you do, every day? Welcome to the Legacy Leadership Competency Inventory (LLCI), a comprehensive training package that offers tools for both the individual and the facilitator, including a self assessment, online multi-rater assessment, workbook, and one-day workshop. LLCI delivers a framework of behaviors, attitudes, and values that bring out an individuals’ best, develop other leaders in the organization, establish a leadership culture, and positively impacts the bottom line.

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Facilitator Set Includes sample participant materials

$181

Participant Workbook

$30

Paper Self Assessment

$17.90

Online Self Assessment

$25

Online Multi-rater Assessment

$148

Wallet Card 10-Pack

$13

Legacy Leadership Competency Inventory Book Paperback 306 pages

$27

$450

QuickStart Training Two hours of telephone coaching for facilitators

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LEADERSHIP

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Mars Surface Rover Second Edition Matthew P. Eckler and Eileen M. Russo, PhD Game, 1.5–2 hours per game Team and leader training that’s out of this world. Breathe new life into your training with two action-packed games that will send your audience on space-age adventures in team building and leadership. A comprehensive kit with two stand-alone modules, the Mars Surface Rover transforms your classroom into a top-secret development lab when your audience is challenged to design and develop a new prototype vehicle for NASA. Leadership for the new world This module is a powerful way to illustrate the concept and benefits of facilitative leadership, whether you are working with new managers or experienced leaders. Using toy parts to construct an innovative space vehicle, this simulation focuses on vital skills such as communication, influence, change management, and more. May the best rover win the race! Exploring the difference between groups and teams Introduce basic concepts such as interdependence, common goals, and diversity with an out-of-the ordinary simulation. Specifically designed to develop new teams, rejuvenate established teams, and assist teams in conflict, individuals experience first-hand the difference between group work and teamwork as they work together to construct a rover that can navigate the red planet.

L E A R N I NG OU TCOME S in the T E AM MODU L E • Understand the difference between groups and teams • Learn the importance of interdependence • Recognize how communication impacts team performance L E A R N I NG OU TCOME S in the L E A D E R S H I P MODU L E • Experience the benefits of facilitative leadership • Learn how a facilitative style creates an atmosphere of teamwork • Discover the drawbacks of traditional or passive leadership

Deluxe Kit Includes Leadership Version materials to train 3 teams of 5 participants at one time, and Team Version materials to train 3 teams of 4-7 participants at one time

$799

Extra Team Game Pack Materials to train one additional team of 4–7 participants

$240

Extra Leadership Game Pack Materials to train an additional team of 5 participants at one time

$240

Participant Guide Team or Leadership versions available, and sold separately

$11

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Team Module Kit or Leadership Module Kit Sold Separately

$599 each

QuickStart Training Two hours of telephone coaching for facilitators

$450

“Our session with Mars Surface Rover was very successful! Mars demonstrates the problems that arise when people work independently and, because we are trying to build teams, it provided excellent learning opportunities and practical takeaways. I will definitely keep HRDQ in mind when we need these kinds of activities in the future.” Bob Gerard, People Enablement Director Accenture

Free Download

Download the article Designing Experiential Learning in Adult Organizations at HRDQstore. com/mars under the Free Resources tab.

New!

3rd edition coming soon! Order 2nd edition participant guides while they’re still available! HRDQstore.com/ marsPGs

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LEADERSHIP

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Courageous Leadership A Program for Using Courage to Transform the Workplace Bill Treasurer Assessment, Workbook, and Workshop, 4 or 8 hours Help leaders make the shift from fearful to fearless.

L E A R N I N G O U T C O M E S • Understand the impact fear has on personal and organizational performance • Identify which of the three types of courage one uses most often • Learn about three types of courage and when (and how) to use each • Discover two distinct ways of leading that inspire more courageous behavior • Find opportunities to apply courage in the workplace

Courageous Leadership is about developing capable and confident leaders who can transform your organization. It’s the training tool you need to help leaders step up to the plate, face challenges, inspire others, and drive the top and bottom lines. Combining the self assessment, workbook, and workshop, this comprehensive training package gives leaders insight into their “courage history,” shows them how to become more assertive, and provides strategies for using courage to improve performance.

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Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$228

Participant Workbook

$57

Profile Assessment

$19

Wallet Card

$3

Leadership & Training Resource Videos Provide learners with a captivating learning experience by utilizing video-based training programs. These dramatic-format videos use professional actors to demonstrate real-world business situations. They not only teach you effective methods, they also show you how to implement them. Covering a broad range of current, relevant and compelling business topics, these courses can be seamlessly integrated with your organization’s training and development efforts. The result will be fast, easy learning, confidence in applying the new techniques learned, and the motivation needed to make positive changes.

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View Before you Buy Go to HRDQstore.com/videos to watch previews.

Bullying and Respect in the Workplace $139

Harassment: Sex, Religion and Beyond $159

Leadership At Every Level $189

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COMMUNICATION

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Interpersonal Influence Inventory Fourth Edition Rollin Glaser, EdD Assessment and Workshop, 1 hour Maybe you were born with it. Or maybe it was learned. Influence is a daily part of everyday work life, from resolving misunderstandings with colleagues to negotiating complex deals and leading project teams. And while there are several different styles of interpersonal influence, research shows that assertive behavior has the greatest impact on individual success and organizational performance. The good news is that influence is mostly a learned skill. With the right training, some self-discovery, and a healthy dose of practice, people can develop their ability to be assertive. The Interpersonal Influence Inventory is an eye-opening learning tool that reveals a preference for one of four dominant styles: Openly Aggressive Behavior, Concealed Aggressive Behavior, Passive Behavior, or Assertive Behavior. The assessment is effective as a: • Tool to develop assertiveness skills • Centerpiece of a communication workshop • Component of a leadership development program • Diagnostic tool for one-on-one coaching An HRDQ best seller for more than 20 years, the Interpersonal Influence Inventory is the combination self-assessment and training workshop that has helped thousands of people identify their interpersonal influence style, learn how they come across to others, and work toward becoming more effective communicators.

L E A R N I N G O U T C O M E S • Discover a preference for one of four interpersonal influence styles • Learn why assertive behavior always yields positive results • Understand how other influence styles can hamper communication • Identify the behavioral cues that signal each style

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Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$181

Paper Self Assessment

$17.90

Free Download

Online Self Assessment

$25

$450

QuickStart Training Two hours of telephone coaching for facilitators

Download the free Info Kit at HRDQstore.com/interinfo

“Acquiring and/or enhancing communication and influencing skills is an integral part of team and leadership development. The Interpersonal Influence Inventory goes right to the heart of this issue in a manner that enlightens but does not intrude upon participants’ self-esteem. I highly recommend this product.” Dr. Kathy G. Lowery Contemporary Learning Concepts

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COMMUNICATION

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Communication Derailed Second Edition

Eileen Russo, PhD and Chris Giblin Game, 2–3 hours per module

Tackle even the most difficult communication problems with Communication Derailed , an engaging simulation game that demonstrates the profound impact of poor communication — and then teaches the skills needed to communicate effectively. This popular game addresses three common communication challenges: communication in teams, lateral communication, and communication during organizational stress. Themodules canbe run independently or in a series, depending on your learning goals. Trainers love this game because it is easy to facilitate and all parts are reusable.

L E A R N I N G O U T C O M E S • Recognize how poor communication can damage an organization • Understand how to handle unique communication problems • Learn how to improve communication skills • Create a personal action plan

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Complete Game Kit Materials to train up to 3 groups of 4–8 participants at one time

$499

Extra Parts

$59

Neurolinguistic Communication Profile Second Edition James P. Eicher; John E. Jones; PhD, William L. Bearley, EdD; Tony Jeary; and Kevin Grant Assessment and Workshop, 1.5 hours Why you “hit it off” with some but not others.

L E A R N I N G O U T C O M E S • Identify one’s personal communication preference • Recognize the communication preferences of others • Learn how to communicate more effectively • Understand how to increase productivity and motivation • Discover how to mirror another person’s communication style

It’s a phenomenon that happens to all of us — the ability to determine within minutes whether or not we’ll “click” with another person. In our personal lives, rapport leads to friendship or even love. In the professional world, rapport paves the way for clear communication, fewer conflicts, better teamwork, and even greater productivity. That’s why you need the Neurolinguistic Communication Profile the assessment tool that will help anyone — from employees to managers and executives — become a more effective communicator. Individuals will discover their communication preferences, and then they learn rapid rapport-building techniques. As a trainer, you can expect to see immediate, game- changing improvements to key areas such as customer service, sales, negotiating, coaching, teamwork, and more.

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Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$181

Paper Self Assessment

$17.90

Online Self Assessment

$25

QuickStart Training Two hours of telephone coaching for facilitators

$450

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COMMUNICATION

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Learning to Listen Third Edition Laurie Ribble Libove, MS Assessment, Workbook, and Workshop, 1– 4 hours Most people claim to be good listeners. But that’s not what we hear. When people listen, organizations gain a competitive advantage from better communication, morale, and productivity to reduced absenteeism, turnover, and conflict. However, studies show people remember only half of what they hear, even moments after they’ve heard it. And that’s not all. On average, people spend 45% of their time listening, yet only 2% report they’ve had formal education on the topic. Research makes the message loud and clear — it’s time to add listening to your training line-up. Learning to Listen is a communication instrument that focuses on the visible — and invisible — aspects of listening behavior: Staying Focused, Capturing the Message, and Helping the Speaker. And while most listening assessments measure style, this self- assessment measures skill level. Because it targets actual behavior, individuals are able to take immediate action to maximize their strengths and improve upon their weaknesses. The result is employees who are better equipped to handle customer complaints, negotiate contracts, manage teams, and more.

L E A R N I N G O U T C O M E S • Determine listening effectiveness in three dimensions • Explore the visible and invisible aspects of listening • Learn what it takes both physically — and mentally — to listen • Understand common barriers to effective listening • Create a plan to put new skills into immediate action

Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, PowerPoint presentation on USB flash drive, poster, and HRDQue card

$225

Participant Workbook

$20

Paper Assessment

$17.90

Participant Set Includes paper assessment, participant workbook, and HRDQue card.

$34.11 SAVE 10% with the Set!

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Online Assessment

$25

Online Self-Study Assessment

$27

Poster

$15

HRDQue Card

$2

QuickStart Training Two hours of telephone coaching for facilitators

$450

“ Learning to Listen has proven to be the perfect instrument for determining the areas most needed for [listening] skill development. I have used Learning to Listen with many hundreds of corporate participants and it effectively assists us in guiding them along the path to becoming quality listeners.” Jeffrey Patnaude, President The Patnaude Group

Free Download

Discover how Learning to Listen has helped others. Download the case study at HRDQstore.com/ltlcase

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PERSONALITY STYLE

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Personal Style Inventory Third Edition R. Craig Hogan, PhD, and David W. Champagne, EdD Assessment and Workshop, 1.5 hours Know thyself.

Self-understanding is a necessary prerequisite for learning, growth, and getting along with others. Without it, no amount of formal training or on-the-job experience will enable people to reach their full potential — or improve their relationships with peers, coworkers, and managers. Blind to their own behavioral patterns, they will continue to trip over themselves in the same old ways. So, as a trainer, where do you begin? A best seller for more than 25 years, the Personal Style Inventory (PSI) is an accurate personality-style assessment and classroom workshop that reveals an individual’s dominant personality style and sheds useful light on the critical question: Why do I behave the way I do? Based on Carl Jung’s well-known personality theory, the 32-item PSI identifies deep- seated style preferences along four paired dimensions: Extraversion or Introversion, Sensing or Intuiting, Thinking or Feeling, and Perceiving or Judging. A combination self assessment and classroom workshop, the PSI makes it easy for participants to “see” how they think, act, and feel. It’s an important first step toward improving your organization’s communication, teamwork, leadership, and interpersonal relationships. For an even more in-depth learning experience, follow the PSI with Exploring Personal Styles, a collection of 30 reproducible exercises ranging in length from one to five hours.

L E A R N I N G O U T C O M E S • Identify an individual’s dominant personality style • Learn about the 16 personality styles including strengths and trouble spots • Understand how the styles interact — and

how to improve these relationships • Develop an action plan to improve performance

HRDQstore.com/ psi

Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$181

Bundle and Save $ Personal Style Bundle Everything you need for comprehensive yet flexible personality style training. HRDQstore.com/psibundle

Paper Self Assessment

$17.90

Online Self Assessment

$25

$450

QuickStart Training Two hours of telephone coaching for facilitators

A D D S K I L L P R A C T I C E

Exploring Personal Styles Activity Collection Activity Collection, 10 minutes to 1 hour per activity Drive the learning home with experiential activities!

Exploring Personal Styles helps participants learn to accept and appreciate their differences. With over 30 activities ranging from light and easy-going to more in-depth, this Jungian-inspired collection generates compelling group discussions and insight into the unique qualities of each personality dimension.

Loose Leaf Activity Collection

$125

Digital Activity Collection

$99

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EMOTIONAL INTELLIGENCE

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Emotional Intelligence Skills Assessment Steven J. Stein, Derek Mann, Peter Papadogiannis, and Wendy Gordon Assessment, Workbook, and Workshop, 8–12 hours The effective way of measuring the key indicator of success. It’s the “smarts” that enable people to make sound decisions, build relationships, and influence others. And on an organizational level, it’s the foundation of strong decision making, synergistic teams, and thriving leaders. But emotional intelligence is more than a measure of potential and performance; it’s a necessary tool for personal and professional growth. A combination assessment, skill-development workbook, and training workshop, the Emotional Intelligence Skills Assessment (EiSA) is a comprehensive training solution that can help anyone in your organization — from frontline employees to senior management — to understand their current level of emotional intelligence and identify strategies to improve effectiveness. The Emotional Intelligence Skills Assessment can be used as a stand-alone program or part of a larger curriculum on related topics such as communication, team building, and leadership. The training package includes everything you need to prepare for and deliver a successful learning experience, from a facilitator guide complete with background information and step-by-step instructions to a participant workbook that supports the workshop and serves as a handy takeaway resource.

L E A R N I N G O U T C O M E S • Discover the major components of emotional intelligence • Recognize the behaviors and characteristics of an emotionally intelligent person • Identify areas where emotional intelligence skills can be applied • Evaluate personal strengths and growth opportunities • Generate action steps to improve emotional intelligence and success

Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$252

Paper Assessment

$22

Online Self Assessment

$40

Online Self Assessment with Workbook

$63

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Online 360 (Multi-Rater) Assessment

$120

Participant Workbook

$57

QuickStart Training Two hours of telephone coaching for facilitators

$450

Free Download

“ Participant will achieve greater awareness of their ability to manage and perceive emotion, and understand the implications of their emotions on themselves and others. This awareness opens the door to increased emotional and social functioning by directing one’s developmental efforts to the areas of greatest opportunity and potential for growth.“

Get the free White Paper Connecting Emotional Intelligence to Success in the Workplace at HRDQstore.com/emopaper

Derek Mann Co-Author of Emotional Intelligence Skills Assessment

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TEAM BUILDING

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The Five Dysfunctions of a Team Second Edition Patrick Lencioni Assessment, Workbook, and Workshop, Up to 16 hours

Teamwork…The ultimate competitive advantage.

L E A R N I N G O U T C O M E S • Understand what’s expected of a cohesive team • Measure the degree to which teams meet their expectations • Take steps toward building trust and resolving conflict • Develop a plan to improve commitment, accountability, and results

Deliver the same team-building lessons Patrick Lencioni himself has delivered to hundreds of organizations. Based on his New York Times best seller, The Five Dysfunctions of a Team addresses the obstacles that prevent even the best teams from succeeding. This combination assessment, workbook, and workshop are the tools that will help your teams take their first steps toward greater cohesiveness and productivity.

HRDQstore.com/ 5d

Facilitator Set Facilitator guide, Intact Teams Participant Workbook, Participant Workbook for Team Leaders, poster, and assessment

$251

Participant Workbook

$70

Team Assessment

$20

Team Leader Participant Workbook

$65

DVD

$495

Poster

$12

The Five Dysfunctions of a Team: A Leadership Fable Hardcover Book – 240 pages

$24

The Rainforest Game Amy Judith Tananbaum Game, 1.5–2 hours The Rainforest Game allows geographically dispersed teams to experience collaboration as they attempt to complete a five-foot puzzle. Teams then consider the challenges in the context of real-life experience and discuss the four critical skills needed to work together effectively. Small teams representing the member organizations of the consortium are challenged to complete the rainforest initiative’s poster, which arrives in the form of a five-foot-long puzzle. Each organization has chosen to sponsor a specific endangered species, so each team has pieces of the overall picture as well as its sponsored animal. Because no one team has all the pieces, they must be able to work collaboratively in order to successfully complete the task at hand.

L E A R N I N G O U T C O M E S • Learn how to work across distance • Break down communication barriers to solve problems • Examine assumptions about how individuals and groups work together

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Complete Game Kit Includes materials to train up to 5 teams of 5 participants at one time

$399

$250

Extra Game Pack Includes materials to train another simultaneous game of up to 25 participants

Participant Guide

$11

40-Pack Sticker Refill

$25

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Questions? Call: 800-633-4533

TEAM BUILDING

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Jungle Escape Fifth Edition Rollin Glaser, EdD and Christine Glaser, MEd Game, 1.5 hours “Why can’t these people work as a team?”

You’re probably familiar with this plea. As training professionals, we know teamwork is vital to organizational success. Yet so many teams continue to struggle with it. Why? The answer may be as simple as this: they don’t have a clear vision of how a well-oiled team looks, acts, and feels. You can stand in front of your audience and tell — even push — them to be better team members, but we have a better idea. Let them experience it. Whisk teams away from the traditional classroom with Jungle Escape, the high-energy game that’s been a best seller and perennial favorite among trainers since it was first introduced more than 30 years ago. Immersed in a survival scenario, teams are challenged to work together to build a make- shift helicopter with only limited parts — and each other. Jungle Escape’s hands-on design enables players to discover and practice critical group-process skills such as team planning, problem solving, decision making, and conflict resolution. Before they know it, they’ve experienced first-hand the difference between a Cohesive team and one that’s either Fragmented or Divergent. Jungle Escape is an excellent way to introduce basic team skills, improve productivity between work groups, or energize mature teams. So don’t settle for another ho-hum team-building activity. Give Jungle Escape a whirl. We guarantee it will be a powerful learning adventure your audience won’t soon forget!

L E A R N I N G O U T C O M E S • Understand the differences between Cohesive, Fragmented, and Divergent teams • Learn and practice the nine elements of effective teamwork • Experience vital group-process skills • Establish action-planning steps for improved team performance • Recognize the effect of individual behavior on group productivity • Create an action plan for better team performance

Deluxe Kit Includes the compete kit and prop pack. Train up to 3 teams of 5-6 players at one time

$675

Participant Guide

$11

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Interteam Kit Materials to train up to 3 teams of 5–8 participants at one time

$599

Interteam Participant Guide

$11

QuickStart Training Two hours of telephone coaching for facilitators

$450

Set the stage for a team-building adventure This bag of fun critters will transform any classroom into an exotic jungle that’s “teaming” with life. Jungle accessories for up to 3 teams packaged in an eco-friendly bag. Prop Pack $90

“ Jungle Escape has been a hit with everyone that has participated in our programs —administrative assistants, warehouse personnel, sales representatives, and field managers! The ‘copter’ is not only an excellent team building game and training resource — it is also very easy to facilitate!” Bill Watson Shaw Industries, Inc.

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TEAM BUILDING

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Team Effectiveness Profile Fourth Edition HRDQ, Developers Rollin Glaser, EdD and Christine Glaser, MEd Assessment and Workshop, 1.5 hours What’s lurking beneath the surface of your teams?

L E A R N I N G O U T C O M E S • Diagnose the general health of a team • Identify the blockages to team effectiveness • Develop strategies to reduce or eliminate

We all know successful teams can accomplish incredible results. But all teams are human, and more often than not, unresolved issues lurk beneath the surface, draining a team’s energy and undermining its efforts. What’s needed is a proven method to accurately diagnose and remedy the obstacles that block success. Here’s the solution. The Team Effectiveness Profile (TEP) is an assessment tool that’s produced results for thousands of teams since it was first introduced over 30 years ago. The basis of the TEP is an accurate, 50-item assessment that measures team member perceptions in five key areas: Mission, Vision, and Goals; Team Roles; Operating Processes; Interpersonal Relationships; and Inter- team Relationships.

blockages to team performance • Evaluate improvement over time

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Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation

$181

Self Assessment

$17.90

Tall Ships Building Effective Teams

Stu Noble, MEd Game, 2 hours Navigate the Seven C’s of team performance. What does it really mean to function effectively as a team? What factors must be present for “great teamwork” to exist? How do you know great teamwork when you see it? Studies show that effective team performance is the result of several interrelated factors that, when present, create optimal conditions for success.We call them the “Seven C’s of Effective Team Performance,” or more simply, the Seven C’s: Clarity , Capability , Collaboration , Commitment, Communication, Continuous Improvement, Creativity

L E A R N I N G O U T C O M E S • Practice and understand the seven factors critical to effective teamwork • Identify strategies to improve team performance • Learn how to apply the seven skills in a real team scenario

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Complete Game Kit Materials to train up to 3 teams of 5–7 participants

$599

Participant Guide

$13

Extra Game Pack Materials to train one additional team of 5–7 participants

$155

Extra Parts Set

$90

QuickStart Training Two hours of telephone coaching for facilitators

$450

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Questions? Call: 800-633-4533

TEAM BUILDING

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HRDQ Team Adventure Series HRDQ, Developers Rollin Glaser, EdD, Christine Glaser, MEd, and Bradford Glaser Simulations, 2 hours per title What will your team do?

On an early-morning hike in the Great Smoky Mountains, a group surprises a mother black bear — with near-fatal results.

On a dog-sledding trip across the Alaskan tundra, a dysfunctional work group sets off on a team- building adventure of a lifetime. But unexpectedly, they encounter a blizzard that leaves them stranded in the wild.

L E A R N I N G O U T C O M E S • Explore how to manage and resolve group conflict • Improve team communication • Discover how to work as a team under pressure • Hone group problem-solving skills HRDQstore.com/ tas

Disaster strikes a group of friends on a charter trip to the Florida Keys when their sport-fishing boat suddenly explodes. In the blink of an eye, everyone — and everything — is thrown overboard.

The Team Adventure Series provides an intense and memorable way to demonstrate the concept of team synergy — the phenomenon that occurs when a team achieves greater results than the sum of its parts. Each of the eight simulations provides a safe, open environment in which participants can learn and practice key process skills that lead to synergy, including problem solving, communicating effectively, managing and resolving conflict, and consensus decision making. Team Adventure Series Pricing (Each title sold separately) Facilitator Set Includes facilitator guide, workshop instructions, sample participant materials, and PowerPoint presentation $181 Participant Guide $17.90 QuickStart Training Two hours of telephone coaching for facilitators $450 Choose from eight different exotic scenarios — there’s never a dull moment! Each provides approximately two hours of interactive learning and skill building in team consensus and synergy.

Free Download

Download How Team Survival Simulations Come into Play. Visit HRDQstore.com/ss-article

“ I use Black Bear for the team- building course I teach as part of a business curriculum. The students always respond positively and get excited about the learning.” James E. Ulinski, President Ulinski Services Advantage

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