GNYADA 2017-18 Automotive Dealership Workshops & Seminars

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BILLERS’ WORKSHOP: PROCESSING NYS DMV TRANSACTIONS The essentials to being an efficient and effective biller

MASTER THE WALK-A-ROUND AND TEST RIDE Steps to properly and professionally present a vehicle to your client

Tuesday, August 07, 2018

DATE

TIME 10:00am-400pm INSTRUCTOR Jean Marie Rugg, General Manager, DMV-DIRECT

Wednesday, August 15, 2018

DATE

TIME 10:00am-1:00pm INSTRUCTOR Ken Carlson, F&I Resources

MEMBER FEE $175.00 NON-MEMBER $300.00

MEMBER FEE $120.00 NON-MEMBER $200.00

Learn to streamline your billing process, making it faster and more accurate.

Learn presentation techniques that will help you close more deals.

Learn to process DMV transactions, including compliance requirements, hands-on paperwork processing instruction, and how to submit items to the DMV. Upon completion of the seminar, you will understand the require- ments for the DMV desk in the dealership and how to set up the desk to run smoothly and accurately. Attendees will learn about: The process of registering vehicles in the dealership The various DMV forms, including reports of sale, titles and odometer disclosure The fees associated with new vehicle registration transactions The specific terms used in registration processing The timelines imposed by DMV

The walk-a-round and test drive are the ideal times to sell a vehicle’s fea- tures and benefits to the customer. Learn exciting methods that build product value during this part of the sales process, through demo ride conversations, speaking to the buyer’s motives, and more. Attendees will learn how to: Plan for the most common customer objections to the drive Target the features that are most valuable to a given customer Create a natural flow of communicating personalized features and benefits Control the sale throughout this part of the selling process

DOMINATE WHEN YOU NEGOTIATE Equip yourself with innovative negotiation strategies to excel in sales

INFORMATION SECURITY GUIDELINES FOR AUTOMOTIVE DEALERSHIPS Establishing and maintaining information security is a journey, not a destination

Wednesday, August 15, 2018

DATE

TIME 1:30pm-4:30pm INSTRUCTOR Ken Carlson, F&I Resources

Wednesday, August 08, 2018

MEMBER FEE $120.00 NON-MEMBER $200.00

DATE

TIME 10:00am-1:00pm INSTRUCTOR Judy Vann Karstadt, JV Solutions LLC

Learn how to steer all customer negotiations toward a win-win out- come.

MEMBER FEE $120.00 NON-MEMBER $200.00

Learn the best practices for building your dealership’s security plan.

Today’s customers are more sophisticated and knowledgeable than ever; to reach successful outcomes with buyers, sales professionals must now be master negotiators.This class focuses on the developing and strength- ening sales negotiation skills, while keeping in mind the need to maintain lasting, beneficial customer relationships. Attendees will learn how to: Build trust when negotiating Demonstrate how the “deal math” works to ease customer apprehensions

If you are responsible for the security of your dealership’s data, and your customer’s data, then this seminar is for you. This seminar will teach you the steps to secure your business data and will cover the mandated poli- cies and procedures you should be following. During this session, participants will learn to: What the common risk areas are Key data security plan considerations How to identify and quantify your data risk areas How to best adhere to finance regulations What you can and can’t do with customer information A formal program to ensure the security of customer information

Remove barriers for effective communications Plan for objections and prepare counter strategies Establish an honorable reputation

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