SSC_Newsletter_FEB_MARCH_2019_2

Kind words go a long way in a letter from a parent

My son, Colby, and I participated in the First Lego League competition on your campus Saturday. As his team packed up their equipment and belongings just before the awards ceremony, Colby realized he could not find his jacket. Naturally, said jacket was fairly new, very much loved because of the texture of the lining, and not inexpensive on my single-parent-public-school-employee budget. Colby and I searched everywhere he thought it might be, and checked the lost and found on the stage. At some point we encountered your janitorial staff, and spoke to an older lady who was very kind and helpful. She offered to take my number in case they found the jacket, and we told her it actually had a name tag with my phone number in it. She did take the description of the jacket and promised to keep an eye out for it as they finished out their cleaning.  When we left your building, my assumption was that the jacket was gone. Colby had been up since 4:30am and had a long, exciting/stressful day of competition, and was upset at losing his beloved jacket and upset at himself for losing track of it. I assured him I would get on Amazon and get another one ordered, and that it wasn’t the end of the world. I didn’t point out that the Amazon order would have to wait a week until payday…lol. To my great surprise, I got a phone call later in the evening from your sweet janitor letting me know she had found the jacket! Unfortunately, I was going to have to drive from Mansfield to get it, and they only expected to be at the campus another 45 minutes to an hour. I didn’t want to delay them, and even though she offered to meet me Sunday

I didn’t want to put her out on Sunday either! In the end, she found a sheltered place outside to leave the jacket and made sure it was safe from being blown away in the high winds, and I headed back to Kaufman. Just as I reached the campus, she called me again to be sure I had located it in the assigned place. I tried to ask her name at the end of the call, but she had already hung up. I retrieved the jacket and returned it home to a very grateful boy J.  I don’t know if you have an internal

program to acknowledge employees who go above and beyond in some way. If you do, I hope you’ll nominate this sweet lady. I don’t have her name, but I can share her cell number if you aren’t able to identify her based on Saturday’s schedule. If nothing else, please pass along my sincerest appreciation. She was doing what is likely a pretty thankless job most days, but put a great face on your campus and district and certainly went above and beyond to help us out!  — Christie

Mary Annette Denson was the employee that made such an impression and as an additional Thank You, SSC presented her with a GEM award for her community compassion and caring. Our Great Employees really do Make Magic.

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SSC | SERVICE SOLUTIONS | NEWSLETTER | JULY 2018