ResiCAT_USER-GUIDE_ACT-edition_2014_92pp

ResiCAT User Manual

TROUBLESHOOTING

6

6.1 G ROUPER IS NOT WORKING ( ONLY RELEVANT IF USING GROUPER ON PC OR LAPTOP )

To run the grouper in IE we need to activate Active X. To activate ActiveX Control and Command Line Call from Internet Explorer, follow the steps below:

‐ Open Internet Options from Tools ‐ Go To Security Tab -> Select Trusted Sites -> Click on Sites button ‐ A new window will open o Add http://www.resicat.com.au/resicat/ to the list of sites and close the window ‐ Set Security level for this zone to Low by dragging slider to bottom ‐ Uncheck Enable Protected Mode if checked -> Apply -> Ok ‐ Restart Internet Explorer

S YSTEM IS HANGING

6.2

Close ResiCAT and log in again. Data you had entered will have been automatically saved. If the problem recurs contact the Resolutions office so it can be investigated.

I MPORT DATA IS NOT IN CORRECT FORMAT

6.3

If you are unable to import your data file contact the ResiCAT Support Line: Phone: Email:

Version 1.4

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