SSI Fall 2018 v2.indd

Empirical knowledge, practical tools and strategic insights to compete – and win – through service excellence

Strategic Service Institute How can you maximize the impact of each customer and employee? How can you deliver the service experiences your customers seek? How can you align your organization around your customers’ needs?

Fall 2018 Module 1 • September 24 – 26, 2018 Module 2 • September 26 – 28, 2018 September 24 – 28, 2018 McCord Hall, W. P. Carey School of Business Arizona State University, Tempe Campus wpcarey.asu.edu/institute

Center for Services Leadership

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