St John Ambulance SA Inc. Annual Report 2018-2019

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St John Ambulance Australia SA Inc Annual Report 2018/19 1

ANNUAL REPORT 2018/19 ST JOHN AMBULANCE AUSTRALIA SA INC.

Saving lives since 1883...

ANNUAL REPORT 2018/19 ST JOHN AMBULANCE AUSTRALIA SA INC.

St John Ambulance Australia SA Inc Annual Report 2018/19 5

CONTENTS

VISION, MISSION, VALUES St John SA is a charity working to save lives through education, training and patient care at events. Every year thousands of South Australians benefit from the care of our volunteers – whether it be at countless events across the state or in times of State Emergency, St John SA volunteers are always there to help. Our services span all age groups with our young people being taught both first aid and transferrable life skills, and the older and socially isolated members of the community being provided with companionship and support through wellness and reablement-focused programs.

How we helped

6

Sponsors and supporters

40

Chief Executive’s report

8

Every Heartbeat Matters

42

Chair of the Board’s report

10

Stakeholder engagement

43

Highlights

12

Governance Governance statement

What we do Event Health Services

44

14

Regulatory and legislative environment

45

Community Care

16

Structure

46

First Aid in Schools

18

Supporting our people

47

Youth engagement

20

Board

48

Education and products

22

Strategic Plan

54

State Emergency response

24

Funding

56

VISION

MISSION

VALUES

History and heritage

26

Funding Financials - Treasurer’s report

Year in review Operations - Commissioner’s report

57

F airness I ntegrity R esponsibility S ervice T rust

A ccountability I nclusive D ependable

Stronger communities through first aid.

Making first aid part of everyone’s life. Provide first aid related services which build community and individual resilience.

28

Auditor’s and Director’s Declaration

62

Community Care - Chair’s report

30

Independent Auditor’s report

63

Training Services - Chair’s report

32

Statement of Comprehensive Income

64

Thank you

34

Statement of Financial Position (Balance Sheet)

65

Our people

35

Statement of Cash Flows

66

Honours and awards

36

Glossary/References

67

Members of the Order

38

St John Ambulance Australia SA Inc Annual Report 2018/19 7

2018/19 - HOW WE HELPED

VOLUNTEER HOURS

$4,481,699 TOTAL VALUE OF VOLUNTEERING HOURS

OUR PEOPLE

VALUE OF VOLUNTEERING HOURS 2

23,485 TRAINING HOURS 1

83,316 FIRST AID EVENT DUTY HOURS 1

EVENT HEALTH SERVICES VOLUNTEERS 739 CADETS AND JUNIORS 554

$3,759,395 EVENT HEALTH SERVICES 3

$626,067 COMMUNITY CARE PROGRAMS

$96,237 HISTORY & HERITAGE CONSERVATION

17,786 COMMUNITY CARE HOURS

2,734 HERITAGE CONSERVATION HOURS

COMMUNITY CARE VOLUNTEERS 402 127 STAFF (79.5 FULL TIME EQUIVALENT) HISTORICAL SOCIETY VOLUNTEERS 24

COMMUNITIES HELPED

435 COMMUNITY CARE CLIENTS

2,103 EVENTS & EMERGENCIES ATTENDED

9,875 SCHOOL CHILDREN FIRST AID TRAINED

20,936 PATIENTS TREATED

Each year, St John SA has a positive impact on tens of

thousands of South Australians through the provision of first aid at events, training and products, youth development and social inclusion programs.

EDUCATION AND PRODUCTS

In times of State Emergency, such as bushfires and floods, St John SA volunteers can be called upon as part of the State Emergency Management Plan to provide support to other emergency services.

1 Hours based on internal reporting year 1 December 2017-30 November 2018. 2 Calculations for 2018/19 based on 2010 average wage rate by hour of $27.45 as published in ‘Economic Value of Volunteering in South Australia, a report by Duncan Ironmonger from the Households Research Unit, Department of Economics, escalated by the % increase in average FT adult weekly ordinary time earnings from Nov 2010 - May 2019 as per the ABS Time Series Workbook 6302.0 Average Weekly

$2,842,306 FIRST AID KITS & EQUIPMENT IN SA HOMES, WORKPLACES & CARS

306,348 PUBLIC TRAINING HOURS

51,089 PUBLIC TRAINING CERTIFICATES ISSUED

The ongoing training and accreditation processes our volunteers go through ensures that they are highly skilled and equipped to serve our community with the highest level of care at all times. Discover our impact from the 2018/19 financial year.

Earnings, Australia. 3 Duty and training.

St John Ambulance Australia SA Inc Annual Report 2018/19 9

CHIEF EXECUTIVE’S REPORT

As I step into the Interim Chief Executive Officer role, I would like to acknowledge and thank outgoing CEO Michael Cornish for his important contributions and leadership, which led St John SA into the strong position it is in today during his time with the organisation. Thank you Michael and we wish you all the very best. In order to assist with the day-to-day management of St John SA, I have taken leave from my position on the Board whilst a recruitment process is undertaken to secure a permanent CEO. Each and every member of the St John community has played a significant role in shaping the success of the last year. It is extremely pleasing to report that St John SA has finished the financial year ahead of budget for its third consecutive year. What is even more pleasing is that we have demonstrated continued financial growth, with revenue from commercial activities closing 9.3% ahead of budget and 10.2% ahead of last year. As a self-funded charity, we rely on our commercial arm to provide much of the resources required to sustain our charitable activities. It is a testament to the quality of our commercial training and products – and marketing thereof – that we have seen such success in this area. The end result for the financial year was a net surplus of $346,000, against a budgeted surplus of $7,000. With our steady financial growth in the past three years, we now have a collective net surplus of $1.8million, resulting in a 15.9% increase in organisational net assets over this same period. Given this strong financial position, we have been able to re- invest some of this into key elements of our strategic plan. To this end, work has continued on the metropolitan property strategy, with scoping and planning occurring at properties to be refurbished, and upgrades to the Woodville Centre on track to be completed early in the new financial year. Furthermore, a taskforce continues to tackle strategy around volunteer attraction and retention and the Youth Development Program. The Community Care program has also evolved in the last year, securing ongoing funding and enabling St John to continue to provide an excellent level of service. Our Community Care volunteers play an integral role in strengthening community wellbeing through the support and companionship they provide to 435 clients. In a St John SA first, an Emerging Leaders Symposium was established in conjunction with a Certificate IV in Leadership and Management, which was offered to members. The 6-month course was available to both volunteers and staff and allowed the participants to work on a project that was aligned closely to

key areas of our Strategic Plan, furthering their understanding of organisational goals and how they can contribute to their success. It has also been encouraging to see the developments taking place in our operations arm of the organisation. We were able to further increase our capacity to serve the community through first aid at events with the completion of nine Health Certificate Programs, which included additional Event Medic accreditations. Two of our regional divisions significantly boosted their operational capacity with 15 new Event Medics joining the Limestone Coast and Whyalla divisions. Furthermore, we were very pleased to see both the commercial and operational arms of the organisation perform extremely well in the 2018 National RTO audit. This highlights our commitment to delivering exceptional quality and standards across all of our products and services. Although the true impact of our volunteers far exceeds any dollar value, it is important to acknowledge that in the last financial year, our volunteers contributed a staggering $4,481,699 worth of volunteer hours. This highlights the level of commitment we see from our members who so selflessly give of their time for the benefit of the South Australian community, day in, day out. It is these exceptional people who represent St John SA and who are to thank for us once again being named in the top 5 most trusted charities in Australia. I am extremely proud of the level of service we provide in the community and for it being recognised on this national stage. Our fundraising efforts continued to grow in 2018/19 with our first ever ABC Gardener’s Market. This proved to be very successful and contributed to the procurement of new marquees for our volunteer divisions. We also held our third annual charity Golf Day, which has been growing year on year. Our last Golf Day enabled us to raise enough money to train another 3,000 South Australian primary school children in lifesaving first aid skills through our First Aid in Schools program. This is yet another example of how we continue to strengthen our mission and vision in the community. Other highlights of the 2018/19 calendar included our annual Awards Day in the beautiful grounds of Government House, once again officiated by His Excellency the Honourable Hieu Van Le, the Governor of South Australia and our Deputy Prior. It was a fantastic occasion to recognise and celebrate the outstanding contributions of so many members of the St John SA community. In June 2019 we also opened the doors of St John SA State Office to members and their families for an entertaining and insightful Open Day in conjunction with the

annual Rededication Service. The last year also marked a particularly momentous milestone for St John Australia-wide – 135 years of

service to the community. We honoured this occasion with a magnificent publication, exhibiting every facet of St John and its evolution throughout the last 135 years. The magazine was distributed via the Sunday Mail, showcasing our organisation across the state. We also continued to receive fantastic support from our corporate partners, including our 2018/19 Presenting Partners, Bendigo Bank and CMI Toyota. This support had far-reaching benefits and even allowed us to give away a brand new car to one lucky first aid training participant. We also continued our partnerships with the Australian Hotels Association SA, Clubs SA and OTR with even more installations of public access defibrillators in regional areas. We are incredibly grateful to all of our sponsors and partners who share in our mission and vision and contribute to saving lives in South Australia. As we reflect on the fruitful and fulfilling year just passed, we also look ahead to the challenges that await, as we strive to remain at the forefront of our industry in service and innovation. We are very fortunate as an organisation to be led by a Board of Directors with a vast array of expertise and knowledge, who will no doubt continue to lead St John SA into an even bigger and brighter 2019/20. The work we do and the successes we enjoy simply would not be possible without the hard work, enthusiasm, and devotion of all St John SA volunteers and staff. I thank you and commend you all on a terrific 2018/19 financial year and look forward with great anticipation to the opportunities that lay ahead in the coming year.

I am delighted to share that St John SA has yet again strengthened its position in the first aid market, both financially and in its exceptional level of service to the community in the 2018/19 financial year. This performance highlights the advancement of our mission and vision, which ultimately makes for a safer and more resilient South Australia.

Ray Creen Chief Executive Officer

St John Ambulance Australia SA Inc Annual Report 2018/19 11

CHAIR OF THE BOARD’S REPORT

In the last twelve months we have continued to progress a number of key areas of the strategic plan, highlighting some exciting developments in the areas of volunteer recruitment and retention, our metropolitan property strategy, Community Care, and the Cadet and Youth Development program. Additionally, a number of outdated fleet vehicles were replaced, better equipping divisions to serve the community and a key strategic investment was made towards an entirely new IT platform to underpin our commercial business and support these operational initiatives over the coming years. Once again our volunteers were kept busy year-round, covering an astounding 2,103 events, throughout which they treated 20,936 patients during their 83,316 duty hours – that’s 3,471 days’ worth of service to the community achieved within just 365 days. On behalf of the Board of Directors, I would like to extend my heartfelt gratitude to each and every one of our volunteers on this monumental effort and sacrifice in support of the South Australian community. Beyond community events, St John SA has continued to work tirelessly towards our vision of making first aid part of everyone’s life through training 51,089 public first aid course participants, delivering free first aid training to 9,875 primary school children, and facilitating countless community CPR and AED education sessions throughout metropolitan and regional South Australia with our CPR Lab. Within just one year we have seen tens of thousands more people become equipped with the skills and confidence to save a life through first aid, which is a fantastic outcome for not just St John SA but the whole community. St John has long been known for “saving lives through first aid”. This principle was exemplified on two occasions in the last year; once by St John volunteers and the other by a member of the public who attended a St John first aid course – just two weeks before having those first aid skills called upon. In both cases, the patient suffered a cardiac arrest and thanks to the quick action of our volunteers and the skills learnt from the first aid course, both patients received immediate treatment, sustaining their life until an ambulance arrived and ultimately allowing them to make a full recovery. What greater gift can you give than the gift of life? These are just two remarkable stories of first aid truly saving a life.

Further contributing to saving lives, the ‘Every Heartbeat Matters’ campaign remained on-track, with the second 104 of 312 public access defibrillators being deployed to regional and remote areas of South Australia thanks to the Australian Hotels Association SA and Clubs SA. Our partnership with OTR also saw more of their regional sites equipped with public access defibrillators, the completion of which will represent 32 units in total installed by the end of 2019. It has been encouraging to witness such a positive response to these initiatives, with community awareness around cardiac arrest and the importance of CPR and public access defibrillators noticeably increasing. Another important contribution towards our purpose of caring for the wellbeing of the community is our Community Care program, which continues to benefit elderly members of society and those who may be at risk of social isolation. A caring and dedicated group of 402 volunteers have been matched on a one-to-one basis with 435 clients to provide companionship and support that provides a wellness and reablement focused approach to our clients’ lives. The enrichment the program brings to both clients’ and volunteers’ lives is extremely heart-warming to see. People of all ages and from all walks of life are represented in St John SA, including our younger members through the Cadet and Youth Development program. In 2018/19 we had 554 cadets and juniors engaged in the program, learning not only first aid, but also a wide range of transferrable life skills that set them up to make meaningful contributions to the community. Our young people also got hands-on first aid experience by attending a range of events, accompanied by adult members. We were also extremely proud to hear of two of our youth members being recognised with high profile awards; Nick Hughes received the Norma Bell National Youth Leader Award and Alecia Sheedy was a finalist in the 7NEWS Young Achiever Awards for the Regional Service Award. I am also pleased to report yet another year of strong financial performance for the organisation, resulting in a budget surplus. This trajectory of financial gain highlights the strength of our commercial activities to fund much of our charitable work, as well as the generous donations, bequests and sponsorships received from members of the public and our corporate partners. Without the hard work and commitment of our volunteers and staff, these

achievements simply would not be possible, and we would not be able to have the positive impact on the community that we do.

I would also like to thank and acknowledge our Board of Directors who freely give of their time to help guide and shape the organisation to ensure it continues to evolve and serve the South Australian community to the greatest extent possible for generations to come. Particularly, I would like to thank the following outgoing Directors for their significant contributions; Darren Chandler, Lachlan Cibich, Maggie Dowling (Chair of Community Care), and Gloria Curtis. Furthermore, on behalf of the whole organisation, I convey my thanks to outgoing Chief Executive Officer, Michael Cornish. During his time with St John, Michael made significant contributions to the implementation and rollout of our strategic plan, making substantial headway on a number of key goals across the organisation. We wish you all the best in your future endeavours. Finally, I would like to extend the sincere thanks of the whole St John SA community to the lifeblood of our organisation; our volunteers. It takes a special type of person to so willingly and selflessly dedicate their time to serving others, and that is just what we see from our volunteers who make our community work possible. You should all be incredibly proud of yourselves and know that you each played a significant role in advancing the mission and vision of St John SA, ultimately accounting for the success we witnessed in the 2018/19 financial year.

Pro Fide, Pro Utilitate Hominum.

It gives me great pleasure to report another successful year for St John SA, both in the organisation’s contribution to the community and its financial performance. The 2018/19 financial year saw us remain at the forefront of the first aid industry through providing first aid at events, training, products and related services. Our growth in financial performance allowed us to continue to provide these vital community services at the highest level while maintaining the quality of service that is synonymous with St John SA.

Karen Limb

Chair of the Board

St John Ambulance Australia SA Inc Annual Report 2018/19 13

2018 HIGHLIGHTS | JULY - DECEMBER

2019 HIGHLIGHTS | JANUARY - JUNE

September Royal Adelaide Show 590 event shifts resourced 530 clinical treatments 443 non-clinical presentations

135 Years of St John magazine A commemorative magazine was published to celebrate 135 years of St John in Australia and the service St John SA has provided to the community.

January 2019 Australia Day Honours Ms Margaret Nunn OAM was awarded the Order of Australia Medal for service to the community through St John SA. Tammy Maria received Young Citizen of the Year for Onkaparinga Council. Joseph McMahon was awarded City of Mount Gambier Young Citizen of the Year Award and Sharon Tuffnell was awarded Citizen of the Year also for the City of Mount Gambier.

WOMADelaide 104 event shifts resourced 163 clinical treatments 2, 576 non-clinical presentations

July 2018 Katy Perry concerts 33 event shifts resourced 16 clinical treatments 0 non-clinical presentations All patients were able to return to the event

November Schoolies First aid and medical care provided for thousands of

April

Life saved St John SA volunteers attended to a cardiac arrest at the Royal Adelaide Show and performed a successful resuscitation.

Anzac Day 34 Dawn Services and Parades covered 149 event shifts resourced 46 clinical treatments 160 non-clinical treatments

August

celebrating school leavers. 150 event shifts resourced 340 clinical treatments 643 non-clinical presentations

State Cadet Competitions Juniors through to Cadet Leaders competed in challenging first aid scenarios with multiple patients, and Drill and Food Tray categories.

Tour Down Under 122 event shifts resourced 54 clinical treatments 229 non-clinical presentations

October

Charity Golf Day Over 100 business leaders took to the fairway for an exclusive Golf Day event, raising funds for First Aid in Schools.

May

ABC Garderners’ Market Staff and volunteers donated their time to help raise $19,890 to support our volunteer divisions. Awards Day 67 members recognised for their service. Among those a Margaret Corkhill Encouragement Award and a Robert Britten-Jones Award for training excellence were awarded.

National Cadet Camp Cadets from across Australia attended NatCamp 2019 in Victoria this time for eight days of team-building activities, challenges and adventure. National Cadet Competitions Testing the first aid skills of young competitors, teams from across Australia competed in lively competition in Victoria in conjunction with NatCamp. The SA senior team placed third in the competitions. Congratulations to Judd, Alice and Celine from Mitcham/Colonel Light Gardens Division.

Every Heartbeart Matters St John SA in collaboration with the AHA|SA and Clubs SA launched the second wave of 104 public access defibrillators across regional SA. National Volunteer Week We recognised and celebrated the invaluable impact of our amazing volunteers with a city parade and public thank you.

December 2018 Charity Reputation Index

St John Ambulance Australia ranked fourth in the index that benchmarks Australia’s top 40 charities, based on citizenship, governance and services. CMI Toyota car giveaway Those who completed a public first aid training course between 28 October 2018 and 16 December 2018 were entered into the draw to win a brand new Toyota Yaris thanks to CMI Toyota.

June

February

Investiture and St John Open Day St John SA celebrated St John Day with the annual Rededication Service, as well as an Open Day at State Office. Regional Cadet Competitions Over 100 Cadets tested skills in simulated scenarios across the categories of Junior Team (11-13 years), Senior Team (11- 17 years) and Individual (11-17 years), with Youth Leaders and Officers in the Youth Category (18-25 years).

Enhancing community resilience through first aid St John SA donated over 1,000 first aid kits to SA schools and promoted the free First Aid in Schools program.

March Adelaide 500 264 event shifts resourced 337 clinical treatments 6, 357 non-clinical presentations

St John Ambulance Australia SA Inc Annual Report 2018/19 15

EVENT HEALTH SERVICES

REDUCING THE IMPACT OF INJURY AND EMERGENCY ON SA EVENT GOERS

Lowering the burden on the state’s healthcare system

Qualifications and training

Volunteers

Event Health Services attend premier events like the Royal Adelaide Show, Schoolies and Adelaide 500, as well as smaller events, reducing the impact of injury and hospital visits. 2,103 EVENTS ATTENDED 20,936

A continual national skills competency program ensures all volunteers are accredited to deliver the latest healthcare techniques.

A network of committed volunteers give freely of time, care and expertise to help fellow South Australians.

23,485 TRAINING HOURS 1

739 ADULTS

PATIENTS TREATED 83,316 DUTY HOURS 1 80,411

83 Healthcare

Bicycle Response Team (BRT)

Professionals

21 Advanced

BRT crews use bikes kitted out with medical equipment, navigating crowds for a rapid clinical response.

Responders

11 EVENTS COVERED

St John SA provides care to tens of thousands of South Australians at events every year.

ADMIN/OTHER SUPPORT HOURS 1 $3,759,395 TOTAL VALUE OF VOLUNTEERING HOURS 2 (DUTY AND TRAINING)

136 First Responders

Our Event Health Services teams provide first aid response and pre-hospital care to event goers across the state.

St John SA volunteers have the skills, knowledge and equipment to deal with all manner of medical events, from sprains and strains through to cardiac arrest and everything in between. Volunteers participate in weekly training and ongoing skill development and reaccreditation programs to ensure they are delivering the very best care to the community. We pride ourselves on the high standard we hold ourselves to, ensuring we comply at all times with regulatory requirements and ethical standards, making sure we remain accountable to the community, stakeholders and regulatory bodies. It is for this reason that we continue to rank as one of Australia’s most trusted charities. AIM Promote event safety and community resilience through the provision of event health services, utilising established planning, risk mitigation and public emergency management processes.

253 First Aiders

31

JOIN THE CAUSE Volunteer: www.stjohnsa.com.au/eventfirstaid Donate: www.stjohnsa.com.au/donate

DIVISIONS

Adelaide Central Arno Bay Balaklava Band Berri/Barmera

Campbelltown Clare Gawler Gilbert Valley Limestone Coast

Loxton Mallala Mitcham/Colonel Light Gardens Mt Barker Murray Bridge

Noarlunga OSS Playford Prospect Port Adelaide

Port Lincoln Port Pirie Renmark Salisbury State

Unley Victor Harbor Waikerie West Torrens Whyalla/Port Augusta

Woodville

1 Hours based on internal reporting year 1 December 2017-30 November 2018. 2 Calculations for 2018/19 based on 2010 average wage rate by hour of $27.45 as published in ‘Economic Value of Volunteering in South Australia, a report by Duncan Ironmonger from the Households Research Unit, Department of Economics, escalated by the % increase in average FT adult weekly ordinary time earnings from Nov 2010 - May 2019 as per the ABS Time Series Workbook 6302.0 Average Weekly Earnings, Australia.

St John Ambulance Australia SA Inc Annual Report 2018/19 17

COMMUNITY CARE

ENHANCING QUALITY OF LIFE

Community Care program

Volunteers

Extending the gift of friendship as a volunteer can include home visiting or outings, help with shopping or a friendly chat, to improve quality of life. 435 COMMUNITY CARE

A network of volunteers makes a life-changing difference by building bridges to community involvement, independence, self-esteem and confidence.

4 COMMUNITY CARE REGIONS IN METROPOLITAN ADELAIDE

17,786 VOLUNTEER HOURS $626,067 VALUE OF VOLUNTEERING HOURS 1

CLIENTS MAINTAINING THEIR INDEPENDENCE WITH SOME SUPPORT 123 Male (28%) 312 Female (72%) 402 COMMUNITY CARE VOLUNTEERS 113 Male (28%) 289 Female (72%) 6 COMMUNITY CARE SUPPORT TEAM (Headcount, not Full Time Equivalent) 1 Male (17%) 5 Female (83%)

North East South West

SPECIALISED SERVICES PROGRAM (METRO-WIDE) - Circle Of Friends - Computer Companions - Meaningful Moments - Treasured Stories Program

Funding

South Australian Government Department of Human Services - South Australian Home and Community Care Program (SA HACC)

The St John Community Care Program provides support and companionship to the elderly and those at risk of social isolation in the community.

Australian Government Department of Health – Commonwealth Home Support Program (CHSP)

Australian Government Department of Health – Community Visitors Scheme (CVS)

Our team of dedicated Community Care volunteers are matched one-to-one with clients, taking into account shared interests and goals.

The program centres its activities around wellness and reablement to allow clients to retain independence and continue to lead their lives in a way that is meaningful to them.

We offer a range of services, which are tailored to suit the needs and goals of each individual client. St John Community Care has a focus of caring, empowering and connecting for both clients and volunteers. AIM Optimise the health, wellbeing and quality of life of older people and those at risk of social isolation through support services that provide connection, reablement and personal fulfilment.

JOIN THE CAUSE Volunteer:

www.stjohnsa.com.au/communitycare Donate: www.stjohnsa.com.au/donate

1 Calculations for 2018/19 based on 2010 average wage rate by hour of $27.45 as published in ‘Economic Value of Volunteering in South Australia, a report by Duncan Ironmonger from the Households Research Unit, Department of Economics, escalated by the % increase in average FT adult weekly ordinary time earnings from Nov 2010 - May 2019 as per the ABS Time Series Workbook 6302.0 Average Weekly Earnings, Australia.

St John Ambulance Australia SA Inc Annual Report 2018/19 19

FIRST AID IN SCHOOLS

HELPING KIDS STAY SAFE AND RESPOND SAFELY TO AN EMERGENCY

School participation

Volunteers

First Aid in Schools fits within the South Australian Curriculum, Standards and Accountability Framework (SACSA) and the Australian Curriculum: Health & Physical Education Learning Area. 49 SCHOOLS INVOLVED Children enjoy the interactive, group-based training which encourages peer-supported learning. The program is reflective of school grades for age-appropriate first aid training delivery. 9,875 GRADUATES Student graduates

A team of specialist trainers instills the skills and confidence to respond safely to emergencies, with students able to continue an interest through St John SA Juniors and Cadets. 5 TRAINERS 1 Male 4 Female 1 STAFF COORDINATOR (0.4 FULL TIME EQUIVALENT)

HOW IT WORKS

• Sessions of 45 minutes to 2 hours. • Starts with the basics: identifying danger, checking for response and calling Triple Zero (000), through to specific incidents common with children, like anaphylaxis, asthma and choking. • Interactive group-based training techniques encourage peer-supported learning. • Program is divided into school grades: R-2, 3-4, 5-6, and 7. • Available in public and private primary schools.

You are never too young to learn first aid skills that may be the difference between life and death for a loved one.

Training hours

Delivered completely free of charge, the First Aid in Schools program teaches South Australian primary school students a range of vital first aid skills with a qualified St John Trainer. The program is tailored to suit all age groups with students learning how to recognise an emergency, how to dial Triple Zero (000) for an ambulance, bandage basic injuries, and for the older students, how to perform Cardiopulmonary Resuscitation (CPR).

12,343 CLASSROOM EDUCATION HOURS

JOIN THE CAUSE Register your school Volunteer Donate

Every participant receives a gift bag to take home to continue their learning outside of the classroom.

Aligned with core competencies identified within State and National Curriculum, children can grow their skills over time. AIM Empower students with vital first aid skills to confidently and safely respond in an emergency. The ongoing learning pathway develops knowledge at an age-appropriate rate and builds individual and community resilience.

Corporate sponsorship opportunity www.firstaidinschools.org.au

St John Ambulance Australia SA Inc Annual Report 2018/19 21

YOUTH ENGAGEMENT

SKILLS FOR TOMORROW’S LEADERS AND HEALTHCARE PROFESSIONALS

Little lifesavers

Skill development

We enable young people to develop life skills like teamwork, communication and organisation, as well as gaining the knowledge to save a life. But most of all being a junior or cadet is about having fun!

Our young people aim for proficiency and Grand Prior’s badges, SACE Units and state/national competition participation, all of which deliver a broad set of skills.

24 CADET DIVISIONS

Blackwood Campbelltown

Pt Adelaide Pt Lincoln Pt Pirie Renmark Tea Tree Gully Unley Victor Harbor West Torrens Whyalla Woodville

Gawler Glenelg Loxton Mallala Metro Youth Mitcham/Colonel Light Gardens Mt Barker Mt Gambier Noarlunga Playford Prospect (x2)

302 PROFICIENCY CERTIFICATES 103 JUNIOR INTEREST CERTIFICATES 9 YOUTH LEADERSHIP COURSE PARTICIPANTS

140 JUNIORS 8-11 55 Male (39%) 85 Female (61%) 414

CADETS 12-17 164 Male (40%) 250 Female (60%) 268 YOUTH MEMBERS 18-25 94 Male (35%) 174 Female (65%) 20,593 CADET HOURS 1 (up to 18 years of age)

The St John SA Youth Development program trains the leaders of tomorrow in not only first aid skills but also a range of transferrable life skills that they acquire through various engaging activities. Our young people go out into the world as socially conscious, caring individuals who make meaningful contributions to society.

Cadets (11-17 years) work towards becoming preliminary First Aiders and First Responders and are able to get real-world experience by practising first aid skills as part of a supervised team at public events. Cadets extend their learning beyond first aid through earning proficiency badges and taking part in competitions and camps throughout the year.

JOIN THE CAUSE Join Cadets: www.stjohnsa.com.au/cadets Become a leader:

Youth members (18-25) are able to build upon the skills they learned as a Cadet and develop more advanced first aid skills and personal attributes. Comprehensive leadership training is also available to our youth, equipping them with the tools to accompany younger members in their journey through the ranks. AIM Provide a fun, safe and engaging platform for young people to contribute to the community through learning and applying first aid skills, as well as other valuable tools for life. Program activities develop confidence, leadership and social skills, which support our youth members to make a meaningful difference to the lives of others. Furthermore, this all assists individuals’ personal development, setting our youth up to succeed throughout their schooling, university and future career paths.

www.stjohnsa.com.au/volunteer-now Donate: www.stjohnsa.com.au/donate

1 Hours based on internal reporting year 1 December 2017-30 November 2018.

St John Ambulance Australia SA Inc Annual Report 2018/19 23

EDUCATION & PRODUCTS

EQUIPPING SOUTH AUSTRALIANS WITH SKILLS AND EQUIPMENT TO SAVE LIVES

Learning how to save a life

Kits and equipment

Tailored training courses

Accredited and non-certificate training courses are delivered at St John SA training centres across the state, and on-site at participant venues.

As part of our commitment to make first aid available to everyone, we offer a range of products and equipment. These include products for personal use, workplace compliance, home and vehicle use. A workplace restocking service is also available.

Bespoke courses are provided to organisations like MFS, SAPOL, Allwater, SA Power Networks, SA Water and schools.

306,348 PUBLIC FIRST AID TRAINING HOURS 51,089 TRAINING CERTIFICATES

6,099 TAILORED COURSE TRAINING CERTIFICATES

Product sales

16% Components

1% Books, posters & stickers

20% First aid kits

St John has been saving lives since 1883 and we continue to empower others to do the same through our first aid training courses and products.

Our training courses equip participants with the knowledge and confidence to respond in an emergency situation. Administering first aid can often be the difference between life and death in the crucial minutes before help arrives.

We deliver a range of first aid courses ranging from basic resuscitation to advanced life support. We also offer various industry-specific courses for Occupational Health and Safety compliance that can be delivered across our public training venues or on-site at workplaces throughout the state.

63% Defibrillators

St John SA is an approved training provider with SafeWork SA and a member of the Australian Resuscitation Council. Our course content is regularly audited against requirements of the RTO governing body, ASQA. All products are TGA approved and conform to all applicable standards.

JOIN THE CAUSE Do a course: www.stjohnsa.com.au/training Buy a kit: www.stjohnsa.com.au/shop Donate: www.stjohnsa.com.au/donate

Barmera Barossa CBD Flinders Uni Clare Elizabeth 26

PUBLIC TRAINING VENUES

The St John SA difference

Morphett Vale Mt Barker Murray Bridge Naracoorte North Gambier Football Club

Port Adelaide Football Club Port Augusta Port Lincoln

Renmark Sferas Unley Victor Harbor Whyalla Woodville

Gawler Hilton Adelaide Kadina Marion Sports & Community Centre Millicent

As a not-for-profit, self-funded charity, all proceeds from our commercial activities are re-invested back into our charitable activities, which contribute to saving lives in the South Australian community. AIM

Port Pirie Prospect

Deliver accredited training programs to equip South Australians with the skills and knowledge to provide a first aid response in an emergency situation. Our first aid products further prepare the community to be first aid ready, contributing to a safer and more resilient South Australia.

St John SA delivers nationally recognised training in partnership with RTO 88041 St John Ambulance Australia Inc.

St John Ambulance Australia SA Inc Annual Report 2018/19 25

STATE EMERGENCY RESPONSE

STRENGTHENING SA’S ABILITY TO PREPARE, RESPOND AND RECOVER FROM EMERGENCY

Responsibilities

Readiness to respond

Provide a structured command, communications and logistics capacity under the Ambulance & First Aid Functional Service (A&FAFS) - First Aid Functional Group: • Activate/deploy personnel • First aid/casualty triage (on scene/treatment centres/hospitals/welfare facilities) • Patient evacuation (excluding rescue) • Communications 2 PERIODS OF SUPPORT AT EMERGENCIES (bushfires, extreme weather events) 0 PERIODS ON STANDBY

First response crews are backed by state-wide infrastructure including fleet vehicles, comprehensive medical equipment, command, communications and logistics capabilities. 36

State-wide resources/coordination 739 OPERATIONS ADULTS 83

MOBILE FIRST AID UNITS (STRETCHER CAPABLE) 20 SUPPORT FLEET (VEHICLES) 2 COMMAND/ COMMUNICATIONS UNIT 6 FIRST AID/MEDICAL POSTS 1 ST JOHN SA STATE OPERATIONS CONTROL CENTRE

STATE EMERGENCY MANAGEMENT ARRANGEMENTS

HEALTHCARE PROFESSIONALS

STATE EMERGENCY MANAGEMENT ARRANGEMENTS Emergency/Disaster response

STATE GOVERNMENT AGENCIES SA Health, Dept for Communities and Social Inclusion, Emergency Services

ST JOHN AMBULANCE AUSTRALIA Interstate and International Development/Assistance

24/7 STATE DUTY OFFICER & DISASTER RESPONSE COORDINATOR, PAGERS & GOVERNMENT RADIO NETWORK

We are building a safer and more resilient South Australia.

SA AMBULANCE SERVICE (SAAS) Service agreement

SA AMBULANCE SERVICE (SAAS) State Controller

ST JOHN AMBULANCE AUSTRALIA SA INC Operations Branch Full time staff Statewide resources, vehicles and equipment *

St John SA contributes to the State Emergency Management Plan as a key first aid provider, increasing the state’s preparedness, response and recovery capacity in the event of a State Emergency.

SA COUNTRY FIRE SERVICE (SACFS)

Working relationships with key stakeholders

AMBULANCE AND FIRST AID FUNCTIONAL SERVICES First Aid Functional Group

Established working relationships with key emergency service providers enable us to respond cohesively.

As part of the Ambulance and First Aid Functional Service, St John SA readily mobilises responders to provide support to emergency services during times of disaster such as bushfires, floods or extreme weather events. We assist in ensuring those fighting the fires, protecting life and property or those displaced to Evacuation and Recovery Centres have access to first aid and medical care. AIM

SURF LIFE SAVING SA INC MOU to support St John SA

*Including 24/7 State Duty Officer & Disaster Response Coordinator, Pagers & Government Radio Network

Emergency service partners:

SA Police (SAPOL) SA Ambulance Service (SAAS) Country Fire Service (CFS) State Emergency Service (SES) Metropolitan Fire Service (MFS) SA Sea Rescue Squadron Surf Life Saving SA

JOIN THE CAUSE Volunteer:

www.stjohnsa.com.au/emergencyresponse Donate: www.stjohnsa.com.au/donate

Respond in times of crisis as part of a multi-agency approach to State Emergencies or disasters in relation to the medical management of patients.

St John Ambulance Australia SA Inc Annual Report 2018/19 27

HISTORY & HERITAGE

DISCOVERING, SHARING AND PRESERVING OUR HERITAGE FOR FUTURE GENERATIONS

The Museum

Volunteers

Research into the advancement of first aid techniques, kits and equipment can be viewed at the St John Ambulance Historical Society Museum.

The Historical Society is run entirely by a committed team of volunteers who use their expertise to research, document and share our rich history.

Visit the museum:

72 Edmund Avenue, Unley

Wed & Fri 10:30-12:30, Sun 14:00-16:00

72 EDMUND AVENUE, UNLEY LOCATION 779 VISITORS 24 VOLUNTEER MEMBERS

2,734 HOURS OF VOLUNTEER TIME $96,237 VALUE OF VOLUNTEER HOURS 1

Group visits can be arranged at other times, contact museum@stjohnsa.com.au

The Historical Society has much more information on their Facebook page: facebook.com/StJohnSAHistoricalSociety

St John’s history dates back some 900 years ago when the Knights of St John would care for sick and injured pilgrims.

15 male (63%) 9 female (37%)

The movement traversed the Indian Ocean from England, bringing St John Ambulance to Australia in 1883 and South Australia in 1885.

The St John Historical Society of SA was established in 1988 and is part of a network of St John Historical Societies throughout Australia. They meet each year at a Historical Seminar and the papers are then published in a journal. The 2019 Journal, St John History, is the 19th in an unbroken series. This latest edition features an article about the Adelaide Motorcycle Division with particular reference to Joseph Henry Schembri, a St John member, who was killed while on duty at motorcycle races in 1955. AIM The St John Ambulance Historical Society of South Australia collects, manages, preserves and researches cultural material that reflects the history of the Order of St John and St John Ambulance. The Society interprets and, through our museum, presents aspects of our extraordinary organisation to the community.

St John Ambulance Brigade formed providing first aiders at events.

St John Ambulance Australia granted status of Commandery.

First Aid in Schools program established.

St John begins in South Australia teaching First Aid.

St John SA commences establishment of a single State Ambulance Service.

Community Care program established (first known as Neighbourhood Care).

St John adopts multi-national leadership (priories other than London’s Grand Priory).

1885

1914

1952

1991

1992

2004

2013

1888

1936

1941

1946

1988

1999

2015

Role formalised under the State Emergency Management Plan.

Bicycle Response Team launched.

Ambulance service transitioned to SAAS.

St John Ambulance Historical Society in SA founded.

Cadets established in South Australia.

St John Ambulance Australia becomes a Priory.

Queen Victoria grants St John the status of a British Royal Order of Chivalry.

1 Calculations for 2018/19 based on 2010 average wage rate by hour of $27.45 as published in ‘Economic Value of Volunteering in South Australia, a report by Duncan Ironmonger from the Households Research Unit, Department of Economics, escalated by the % increase in average FT adult weekly ordinary time earnings from Nov 2010 - May 2019 as per the ABS Time Series Workbook 6302.0 Average Weekly Earnings, Australia.

St John Ambulance Australia SA Inc Annual Report 2018/19 29

OPERATIONS COMMISSIONER’S REPORT

Further advances in the training and accreditation areas have increased not only the knowledge and skills of volunteers but also increased our capacity as an organisation to better serve the community. In November 2018 we were very pleased to welcome The Honourable Andrew McLachlan MLC, President of the Legislative Council as President of Operations Branch of St John SA. Andrew has previously held positions on the St John Board as both Chair and Treasurer and brings with him a wealth of experience in both the public and private sectors and is well placed to promote the activities and benefits of the Operations Branch to Government Agencies, Corporate Entities and Community Leaders. Further, in December 2018 we were thrilled to welcome Ian McGeachie as the new State Superintendent. Ian’s dedication as a volunteer and contributions made through leadership positions within St John have been apparent for many years, and exemplified more than ever in his new role. Event Health and Medical Services The 2018/19 financial year proved to be yet another busy one for first aid coverage at a vast array of events across the state. In total, Operations members provided vital first aid at 2,103 events, treated a staggering 20,936 patients (a 10% increase on last year), contributed 83,316 duty hours, and spent 23,485 hours undertaking training and assessment tasks, ensuring they were always at the forefront of first aid best practice. Both local and state events continued to be covered, from local netball games and school sports days to iconic annual events like the Tour Down Under, Adelaide 500, ANZAC Day Dawn Service events, Royal Adelaide Show, and the Westpac City-Bay Fun Run, to name but a few. A number of volunteer divisions were excited to receive fleet upgrades to new Hiace Mobile First Aid Units, as the vehicle replacement strategy continued to roll out. Members have taken great pride in setting up these mobile treatment centres at events, reflecting the organisation’s modern approach to Event Health Services. Emergency Preparedness and support for SA Ambulance Service (SAAS)

Throughout the 2018/19 financial year St John continued to play its part in the State Emergency Management Plan. We supported the Ambulance and First Aid Functional Service by attending emergencies at two significant fires at the request of the lead agency, SA Ambulance Service. In addition, St John provided support to SA Ambulance Service in its day-to-day operations by providing non- emergency patient transport services in a surge capacity as needed. Member Engagement in St John SA Strategy Consultations with a number of divisions continued as developments were made with the Metropolitan Property Strategy in preparation for St John Centre upgrades. Cadets and Youth Development In October 2018 we were fortunate to welcome Thomas Theel to the role of State Cadet and Youth Officer. In this same period, the Cadet and Youth Engagement Review chaired by Noel Hender delivered their report as part of the Strategic Plan. We thank Noel and the participants of the Review for their time and objectivity when preparing their report. During 2018/19 Thomas Theel and the Cadet and Youth Engagement Team have implemented a number of recommendations arising from that report, together with the recommendations of a report from Childwise in relation to the safety of the young people within our organisation. We also congratulate our youth members who successfully competed at the State Competitions in August 2018 and were recognised for their leadership, including: • Youth Leader of the Year – Emma Guthberlet • Cadet of the Year – Gurtej Sohal • Junior of the Year – Lakshan Rajkumar The winning teams at the State Competitions in 2018/19 went on to compete at National Competitions in Victoria

in January 2019. It was very exciting to hear of our Senior Team placing third nationally, comprised of Mitcham Colonel

Light Gardens Division Cadets Judd Woolman, Celine Kohler and Alice Porter. Cadet individual competitor Erin Hood, from West Torrens, and Cadet Leader Gemma Todd, from Whyalla, also competed at the event. Congratulations to you all for representing St John SA so well. We were also thrilled to hear that two of our youth members received recognition on a national stage – Nick Hughes of Unley Division received the Norma Bell National Youth Leader Award, and Alecia Sheedy was named a finalist in the 7NEWS Young Achiever Awards for the Regional Service Award. I would like to extend my sincere thanks to all volunteers, as well as the hard-working senior management team and salaried staff, supported and guided by the dedicated Board, for giving their time and expertise so generously to deliver this outstanding service to the South Australian community.

Peter Jackson CStJ Commissioner

It has been another exciting year for Operations within St John SA, as the organisation yet again retained its position as the leading Event Health Services provider in South Australia.

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