Food and Beverage Training Manual

The Importance of Meeting Member Needs

By following the Food and Beverage Mission Statement, through the use of our skills and knowledge, we can make the most of every opportunity to meet and exceed member expectations. To do so, we must communi- cate and resolve challenging situations effectively.

The benefits of meeting member needs include:

Member loyalty: Members will happily come back time and time again because of their fantastic dining experience.

Respect from your team: By meeting end exceeding Member expecta- tions you show that you have what it takes to be a valuable member of the team.

Pride in your work: When you perform to the best of your abilities, you can have pride in your work and job well done.

Job Satisfaction: there are many factors that contribute to your job sat- isfaction. They include taking pride in your work, getting the respect from your team, and having satisfied members’ return time and time again be- cause of your high level of service.