IT Service Catalog FY 2018-19

Password Reset Self-Service Tool The Password Reset application helps organizations implement and monitor a customizable self-service or service-desk process for resetting and changing passwords on the local network. Subscribing to the Password Reset service provides the ability to reset passwords more quickly than entering a call to the service desk.

INCLUDES:

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• Mobile device access

• Tiered

administration (optional)

• Text notifcation

• Remote password management

How do we charge? Included in monthly Network charge (Appendix A)

• User enabled

Major cost drivers • Number of active user accounts • Hardware support • Systems administration • Maintenance • Security testing

account unlock

RESPONSE TIME Priority Time Critical 4 Hours High Same Day Medium 3 Days Low 5 Days

What should you expect? Service availability: 24/7 service availability (maintenance windows will be scheduled during non-business hours)

Contact: Kathy Goodwin Leasing Administrator 336-373-2828

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How can you help? Create a “Self-Service Password Reset” account today so that you will never be locked out again. Registering your account at: https://reset.greensboro-nc.gov Serves as a backup system if you ever get locked out or can’t remember your password. Follow these steps and you will never have to worry about calling 2322 to reset your password.

FACT:

Don’t forget to register for the password reset tool because getting blocked out of your work computer always happens at the worst time!

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