Cityworks SR and WO

The Callers Panel l

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M,L Call Time

First Name DENA CANDACE

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l ast Name TENNEY BLACKWOOD

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11///20125:04:11 PM 11/1/20125:05:51 PM j

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New Request From Caller

The Callers panel displays all callers added to the service request.

• Check the box by a caller and click New Request From Caller to create a new service request for the caller. • To view the call history of the customer, select View > Callers from the main Request tool bar.

The Related Work Activities Panel

Enter Id and select Save on the main Request toolbar

Work orders

Add:

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Proj, Start Date:

WO Template :

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Submit To:

Supervisor:

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Priority:

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Proj Start Date Proj Fini,h

Description Priority Statl" SubmitTo

Id

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Repair Main

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Open MESSER, TOM A

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Remove

The Related Work Activities panel contains inspections and work orders associated with the service request. You can create a new inspection/work order or attach an existing inspection/work order to the request. • To associate an existing inspection or work order, type the Id number into the appropriate Add field and click Save on the main Request tool bar. Al l attached activities display at the bottom of the designated panel.

• To edit, click on the Id hyperlink of the desired activity,

Section 4: The Service Request 0 69

Server AMS 2013 SPl End User Training Manual