Cityworks SR and WO

• To create a new inspection or work order, click Create to open the Create an Inspection or Create a Work Order page.

• Highlight the desired entity group and entity type.

• Select from the list of templates and click Create.

o Click Save (on the Request toolbar) to save the activity.

The Related Work Activities panel on the main work order page displays the information of the service request that is associated with it.

Related Work Activities

...

Service Requests Add: n Id D,t.Initi,t.d Description

Dispatc

Priority C,t.gOlY Submit To

r

W,ter

:I.

WADE, FR"-NK D WADE,

Leaking pip.

6/112012

J

-I

~

I Remove

The main inspection page lists the request id number in the Status panel by the Request label.

Status

.....

l::J ..:J

~

Resolution:

Status: Open

Priority: High

Initiated By: WSD, WSD

Initiated Date: \513012012 11 :13 AM

..:J

Date:

Submit To:

Projected Start: 5{30{2012 11 :13 AM illIl Projected Finish:

illIl

illIl Ilm

Actual Finish :

.:J

Insp. Date:

Inspected By:

Closed By:

Date Closed:

r

cancel Insp?

Cancel Date:

Ca ncel Reason:

Cance ll ed By: I

II

Request: 2

Op.n SR

Work Order:

The Attachments Panel

You can attach related files to the service request in two ways:

• Click Add attachments to select files from your computer.

Server AMS 2013 SP1 End User Training Manual

70 0 Section 4: The Service Request