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Click [ , ,j save] to save or update the service request.

l .t ~I .w I to create a new service request.

Click

10

I to change the status of the service request to Closed.

Click

Close

I ~ i to locate the incident address on the map.

Click

Click I ~ : to search for a list of records located near the incident address.

The View Drop-down List

View ~1 12l ~ ..y Callers ~ Labor g Attachments lQ Documents '~ Aud, tJ Secur,y

The View drop-down list contains the following functions, which are explained below: Callers, Labor, Attachments, Documents, Audit, and Secu rity. Click on anyone of them to switch to that view. MOTIf: The Documents panel is used with the Document Manager interface, which allows for third party integration. Since this is an add-on, it will not be covered in this training.

72 0 Section 4: The Service Request

Server AMS 2013 SP1 End User Training Manual